Technical Associate - Implementation

Spectra Technovision (India) Pvt. Ltd.; Haryana; On-site; INR 450,000 - 650,000; Full time

Job summary

Spectra Technovision (India) Pvt. Ltd. in Gurgaon seeks a Technical Associate - Implementation to drive end-to-end software deployment for clients. You will install, configure, integrate, and define client-specific policies, then obtain client certification of completion.

You will train users, provide L1 support and basic troubleshooting, and help the product team by feeding back recurring issues for improvement. A customer-centric approach is essential.

Qualifications

• Degree in computers per listed options.
• 2–5 years of experience in software customer success or support.
• Experience with SQL, Oracle, MS Access.
• IT literacy with ability to learn new technology quickly.
• Basic SQL/Oracle database knowledge.
• Networking, Windows desktops/servers, IIS troubleshoot.
• Strong listening and problem-solving skills.
• Customer-centric attitude.

Responsibilities

• Interact with clients via calls and remote sessions.
• Execute end-to-end software implementation: install, configure, integrate, define policies, obtain completion certification.
• Train users functionally and technically on our software aspects.
• Provide L1 technical support and ad-hoc customer training; respond to inbound queries.
• Write SQL queries for database troubleshooting; deploy patches on UAT/production IIS servers.
• Educate customers on product capabilities and potential upgrades to ensure satisfaction.
• Contribute feedback to product manager to improve the product.
• Maintain high service standards and drive customer retention.

Skills

Customer success

Troubleshooting

Training

Communication

Problem solving

Education

BCA

BSc (Information Technology)

BSc (Computer Science)

BE or BTech Computer Science

BE or BTech IT

MCA

Tools

SQL

Oracle

MS Access

Job description

Spectra Technovision (India) Pvt. Ltd. | Full time

Technical Associate - Implementation

Sector -45, India | Posted on 10/02/2026

Industry –Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance

Functional Area –Customer Success - Implementation

Role –Technical Associate - Implementation

Client Visit –Yes

Work location –Gurgaon

Shift –Regular Day Shift

Key Responsibilities

• Role would require day in – day out client interactions over telephonic calls and remote session over any desk or any other remote tool.
• End to End software implementation: installation, configuration, integration, defining various policies as per the client requirements etc, and get the certification of completion from the client.
• Train the users functionally and technically on our various software’s aspects.
• Provide technical support along with basic trouble shooting on L1 Level and provide ad-hoc training to customers who use the company’s product, replying to inbound queries.
• Responsible for database support, troubleshooting the problems by writing SQL queries, deploy new patches on UAT and production server at IIS server.
• Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
• Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
• Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
• Escalate unresolved queries to respective departments for accurate redressal.
• Knowledge on ticket management system.

Requirements

Required Skills

• Education Qualification: Any computers degree: BCA / BSc (Information Technology) / BSc (Computer Science) / BE or BTech Computer Science / BE or BTech IT etc / MCA.
• 2 to 5 Years experience in Software - Customer Success / Support Domain.
• Experience of working with various databases like SQL, Oracle & MS Access or with software implementation & ticketing tool will be an added advantage.
• Good understanding of computer, internet and IT literacy with the ability to learn new technology quickly.
• Basic knowledge on SQL / Oracle Database - writing SQL query to troubleshoot errors
• Basic knowledge on networking, windows desktop/servers, IIS and troubleshooting tools
• Good listening and problem-solving skills
• Customer service and a customer centric attitude

Desired Personality traits

• Soft spoken & pleasing, professional, presentable at the same time sharp to handle small and large clients
• Technically &Logically Strong
• Strong analytic, problem solving & Interpersonal Skills
• Strong work ethics and sense of commitment