Technical Associate

Spectra Technovision (India) Pvt. Ltd.; Bengaluru; On-site; INR 400,000 - 700,000; Full time

Job summary

Spectra Technovision (India) Pvt. Ltd.

Bengaluru is seeking a Technical Associate - Implementation to manage day-to-day client interactions, installation, configuration, integration, and certification of completion. You will train users on our software, provide L1 technical support, perform SQL-based troubleshooting, and collaborate with product teams to ensure customer satisfaction and successful deployments.

Qualifications

• 2–5 years experience in Software - Customer Success / Support Domain.
• Educational background in computers (BCA / BSc IT / BSc CS / BE/BTech CS/IT / MCA).
• Proficient in SQL/Oracle database; basic troubleshooting abilities.

Responsibilities

• End to End software implementation: installation, configuration, integration, and client policy definitions.
• Train users functionally and technically on our software aspects.
• Provide L1 technical support and ad-hoc training; respond to inbound queries.

Skills

Client communication

SQL troubleshooting

Problem solving

IT literacy

Education

BCA / BSc IT / BSc CS / BE/BTech CS/IT / MCA

Tools

SQL

Oracle

MS Access

Job description

Spectra Technovision (India) Pvt. Ltd. | Full time

Industry –Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance

Functional Area –Customer Success - Implementation

Role –Technical Associate - Implementation

Client Visit –Yes

Shift –Regular Day Shift

Key Responsibilities:

• Role would require day in – day out client interactions over telephonic calls and remote session over any desk or any other remote tool.
• End to End software implementation: installation, configuration, integration, defining various policies as per the client requirements etc, and get the certification of completion from the client.
• Train the users functionally and technically on our various software’s aspects.
• Provide technical support along with basic trouble shooting on L1 Level and provide ad-hoc training to customers who use the company’s product, replying to inbound queries.
• Responsible for database support, troubleshooting the problems by writing SQL queries, deploy new patches on UAT and production server at IIS server.
• Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
• Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
• Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
• Escalate unresolved queries to respective departments for accurate redressal.
• Knowledge on ticket management system.

Required Skills

• Education Qualification: Any computers degree: BCA / BSc (Information Technology) / BSc (Computer Science) / BE or BTech Computer Science / BE or BTech IT etc / MCA.
• 2 to 5 Years experience in Software - Customer Success / Support Domain.
• Experience of working with various databases like SQL, Oracle & MS Access or with software implementation & ticketing tool will be an added advantage.
• Good understanding of computer, internet and IT literacy with the ability to learn new technology quickly.
• Basic knowledge on SQL / Oracle Database - writing SQL query to troubleshoot errors
• Basic knowledge on networking, windows desktop/servers, IIS and troubleshooting tools
• Good listening and problem-solving skills
• Customer service and a customer centric attitude