Technical Associate - Implementation

Spectra Vision; Faridabad District; On-site; INR 400,000 - 600,000; Full time

Job summary

Spectra Technovision (India) Pvt. Ltd. is hiring a Technical Associate - Implementation in Gurgaon. You will engage with clients via calls and remote tools, lead end-to-end software installations, configurations, and policy definitions, and certify completion with the client.

You will train users both functionally and technically, provide L1 support, troubleshoot SQL‑related issues, and help deploy patches on IIS servers. Strong communication and problem-solving skills are essential.

Qualifications

• Education: Any computers degree (BCA / BSc IT / BSc CS / BE/BTech CS / BE/BTech IT / MCA).
• 2 to 5 years of experience in Software - Customer Success / Support Domain.
• Experience with databases like SQL, Oracle & MS Access; familiarity with software implementation & ticketing tools is a plus.
• Good understanding of computers, internet and IT literacy; ability to learn new technology quickly.
• Basic SQL/Oracle database knowledge — writing SQL queries to troubleshoot errors.
• Basic networking knowledge, Windows desktop/servers, IIS and troubleshooting tools.
• Strong listening and problem-solving skills; customer service orientation.

Responsibilities

• Interact with clients daily via calls and remote sessions.
• Oversee end-to-end software implementation: installation, configuration, integration, and policy definition; obtain client completion certification.
• Train users on functional and technical aspects of our software.
• Provide technical support at L1 level and respond to inbound queries; offer ad-hoc training as needed.
• Write SQL queries for database troubleshooting and deploy patches on UAT/production IIS servers.
• Educate customers on product capabilities and potential upgrades to ensure satisfaction.
• Gather feedback to help product managers improve the product and address recurring issues.
• Maintain high service standards to ensure customer satisfaction and retention.
• Escalate unresolved queries to proper departments for resolution; manage tickets effectively.

Skills

Customer Success

Software Implementation

SQL

Oracle

MS Access

Troubleshooting

Communication

Education

BCA / BSc IT / BSc CS / BE/BTech CS / BE/BTech IT / MCA

Tools

SQL

Oracle

MS Access

Ticketing Tool

IIS

Job description

Spectra Technovision (India) Pvt. Ltd. | Full time

Technical Associate - Implementation

Sector -45, India | Posted on 10/02/2026

Industry –Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance

Functional Area –Customer Success - Implementation

Role –Technical Associate - Implementation

Client Visit –Yes

Work location –Gurgaon

Shift –Regular Day Shift

Key Responsibilities

• Role would require day in – day out client interactions over telephonic calls and remote session over any desk or any other remote tool.
• End to End software implementation: installation, configuration, integration, defining various policies as per the client requirements etc, and get the certification of completion from the client.
• Train the users functionally and technically on our various software’s aspects.
• Provide technical support along with basic trouble shooting on L1 Level and provide ad-hoc training to customers who use the company’s product, replying to inbound queries.
• Responsible for database support, troubleshooting the problems by writing SQL queries, deploy new patches on UAT and production server at IIS server.
• Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
• Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
• Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
• Escalate unresolved queries to respective departments for accurate redressal.
• Knowledge on ticket management system.

Requirements

Required Skills

• Education Qualification: Any computers degree: BCA / BSc (Information Technology) / BSc (Computer Science) / BE or BTech Computer Science / BE or BTech IT etc / MCA.
• 2 to 5 Years experience in Software - Customer Success / Support Domain.
• Experience of working with various databases like SQL, Oracle & MS Access or with software implementation & ticketing tool will be an added advantage.
• Good understanding of computer, internet and IT literacy with the ability to learn new technology quickly.
• Basic knowledge on SQL / Oracle Database - writing SQL query to troubleshoot errors
• Basic knowledge on networking, windows desktop/servers, IIS and troubleshooting tools
• Good listening and problem-solving skills
• Customer service and a customer centric attitude

Desired Personality traits

• Soft spoken & pleasing, professional, presentable at the same time sharp to handle small and large clients
• Technically &Logically Strong
• Strong analytic, problem solving & Interpersonal Skills
• Strong work ethics and sense of commitment