Associate Technical Manager- CSD(Implementation)

Pelatro Plc; Bengaluru; On-site; INR 1,500,000 - 3,000,000; Full time

Job summary

Pelatro Plc in Bengaluru, India, is seeking an Implementation Lead to head the delivery/implementation team for a critical application. You will oversee end-to-end deployment, coordinate with customers, and ensure project timelines are met.

You will work hands-on with product installation and troubleshooting, manage a 5-10 member delivery team, and serve as the first escalation point for customer issues across multiple time zones.

Qualifications

• Proven experience leading delivery/implementation teams.
• Strong knowledge of production implementation and installation.
• Hands-on product installation and troubleshooting.
• Ability to manage 5–10 delivery engineers.
• Experience coordinating with customers and external vendors.
• Excellent communication and stakeholder management skills.

Responsibilities

• Prime responsibility of leading delivery (implementation) team.
• Accountability on direct customer experience.
• Must have knowledge on production implementation and installation.
• Hands on experience of product installation and troubleshooting.
• Leading the delivery role for a critical application.
• Managing a team of delivery engineers to meet timelines.
• Constant engagement with customer as first level of escalation.
• Deployment of new releases of product/CRs as part of implementation.
• Engage with customer teams and external vendors for issues and RCA.
• Periodic reports to senior management about project progress, risks and continual improvements.
• Manage customers across different time zones and regions.

Skills

Unix

Shell scripting

Telecom BSS/OSS experience

RDBMS concepts

Hadoop/HBase/PostGreSQL

Software development lifecycle

Communication skills

Team leadership

Project reporting

Job description

• Prime responsibility of leading delivery (implementation) team
• Accountability on direct customer experience.
• Must have knowledge on production implementation and installation
• Hands on experience of product installation and troubleshooting.
• Responsible for leading the delivery role for a critical application.
• Managing a team of delivery engineers to under the project agreed timelines.
• Constant engagement with customer as first level of escalation.
• Deployment of new releases of product/CRs as part of implementation.
• Take accountability of direct customer experience by engaging with various customer teams and external vendors.
• Constant interaction with L3 and Engineering support for reporting and fixing issues.
• Periodic reports to senior management about project progress, risks and RCA and continual improvements.
• Able to manage customers in different time zones and regions.

Job Description

Implementation Lead

Objective of roles

• Prime responsibility of leading delivery (implementation) team
• Accountability on direct customer experience.
• Must have knowledge on production implementation and installation

Roles & Responsibilities

• Hands on experience of product installation and troubleshooting.
• Responsible for leading the delivery role for a critical application.
• Managing a team of delivery engineers to under the project agreed timelines.
• Constant engagement with customer as first level of escalation.
• Deployment of new releases of product/CRs as part of implementation.
• Take accountability of direct customer experience by engaging with various customer teams and external vendors.
• Constant interaction with L3 and Engineering support for reporting and fixing issues.
• Periodic reports to senior management about project progress, risks and RCA and continual improvements.
• Able to manage customers in different time zones and regions.

Skill

• Very good knowledge on Unix and Shell scripting
• 5+ year experience with Telecom BSS/OSS solution on L2/L3 or Implementation on lead roles.
• Good understanding of RDBMS concepts.
• Preferred knowledge on Hadoop/HBase/PostGreSQL
• Extensive experience of systems development including involvement in all major stages of software development projects.
• Good Knowledge and appreciation of systems development lifecycles and methodologies.
• Well established communication, presentation, motivational and inter-personal skills associated with person-management abilities.
• Thorough understanding, appreciation and analysis of the issues underlying systems development.
• Experience of the technical aspects of the relevant technologies, software and hardware, to be employed.
• Experience in managing a team of size 5-10 members.