Technical Associate - Implementation

Spectra Technovision (India) Pvt. Ltd.; Faridabad District; On-site; INR 420,000 - 700,000; Full time

Job summary

Spectrum Technovision (India) Pvt. Ltd. is seeking a Technical Associate - Implementation to manage end-to-end software installations, configurations, and client trainings in Gurgaon.

The role includes daily client interactions, remote support, and ensuring successful completion certification. The candidate should have 2–5 years of experience in software customer success or support, with strong SQL/Oracle knowledge and experience with ticketing tools.

Qualifications

• Educational background in computer science or IT (BCA/BSc/BE/BTech/MCA).
• 2–5 years of experience in software customer success or support.
• Experience with databases: SQL, Oracle, MS Access; familiarity with ticketing tools.
• Good IT literacy and ability to learn new technology quickly.

Responsibilities

• Interact with clients daily via phone and remote sessions to understand needs.
• Lead end-to-end software implementation: installation, configuration, integration, policy setup, certification on completion.
• Train users technically and functionally on various software aspects.
• Provide L1 technical support and respond to inbound queries; basic troubleshooting.

Skills

SQL

Oracle

MS Access

Customer support

Education

BCA / BSc IT / BSc CS / BE / BTech IT / MCA

Tools

IIS

Ticketing tool

Job description

Spectra Technovision (India) Pvt. Ltd. | Full time

Technical Associate - Implementation

Sector -45, India | Posted on 10/02/2026

Industry –Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance

Functional Area –Customer Success - Implementation

Role –Technical Associate - Implementation

Client Visit –Yes

Work location –Gurgaon

Shift –Regular Day Shift

Key Responsibilities

• Role would require day in – day out client interactions over telephonic calls and remote session over any desk or any other remote tool.
• End to End software implementation: installation, configuration, integration, defining various policies as per the client requirements etc, and get the certification of completion from the client.
• Train the users functionally and technically on our various software’s aspects.
• Provide technical support along with basic trouble shooting on L1 Level and provide ad-hoc training to customers who use the company’s product, replying to inbound queries.
• Responsible for database support, troubleshooting the problems by writing SQL queries, deploy new patches on UAT and production server at IIS server.
• Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
• Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
• Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
• Escalate unresolved queries to respective departments for accurate redressal.
• Knowledge on ticket management system.

Requirements

Required Skills

• Education Qualification: Any computers degree: BCA / BSc (Information Technology) / BSc (Computer Science) / BE or BTech Computer Science / BE or BTech IT etc / MCA.
• 2 to 5 Years experience in Software - Customer Success / Support Domain.
• Experience of working with various databases like SQL, Oracle & MS Access or with software implementation & ticketing tool will be an added advantage.
• Good understanding of computer, internet and IT literacy with the ability to learn new technology quickly.
• Basic knowledge on SQL / Oracle Database - writing SQL query to troubleshoot errors
• Basic knowledge on networking, windows desktop/servers, IIS and troubleshooting tools
• Good listening and problem-solving skills
• Customer service and a customer centric attitude

Desired Personality traits

• Soft spoken & pleasing, professional, presentable at the same time sharp to handle small and large clients
• Technically &Logically Strong
• Strong analytic, problem solving & Interpersonal Skills
• Strong work ethics and sense of commitment