Technical Assistance Specialist 2 (Operations & Policy Analyst 2)

State of Oregon; Salem; On-site; INR 516,000 - 789,000; Full time

Benefits offered by this job

Resource groups for employee support

Cost of Living Adjustments

Annual salary increases

Comprehensive benefits package

Public Service Loan Forgiveness (PSLF)

Job summary

State of Oregon seeks a skilled Technical Assistance Specialist 2 to support end users of the agency’s applications and new systems. You will develop and refine process documentation, manuals, and SOPs while coordinating with stakeholders across case management entities and providers.

The role emphasizes strong communication, organizational skills, and the ability to manage multiple priorities in a high-volume environment, with opportunities to contribute to policy development and system

Qualifications

• Experience creating/writing technical, clear, and comprehensive process documentation, business mapping, manuals, user guides, and SOPs.
• Experience working on steering committees and presenting updates and reports.
• Experience overseeing information systems development and small to mid-sized projects with contractors and deliverables.
• Strong written and verbal communication across diverse audiences including IT developers, end users, and leadership.

Responsibilities

• Provide Tier 3 technical support to end users of agency applications and new systems.
• Offer feedback on application enhancements and participate in end-user testing during development.
• Create login and license management policies for new systems.
• Communicate policy and procedure changes to Case Management Entities, partners, and staff.

Skills

Attention to detail

Technical writing

Steering committee participation

Info systems management

Clear cross-cultural communication

Independent work

Prioritization

Education

Bachelor's degree in listed areas

Master's degree in listed areas

Doctorate degree in listed areas

Job description

Initial Posting Date: 09/02/2026 Application Deadline: 09/09/2026 Agency: Department of Human Services Salary Range: $5,458 - $8,352 Position Type: Employee Position Title: Technical Assistance Specialist 2 (Operations & Policy Analyst 2)

Job Description: The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Are you an adaptable, motivated, and detail-oriented professional who is committed to making a meaningful difference? Do you have experience developing and maintaining technical and comprehensive process documentation, business process maps, manuals, user guides, and standard operating procedures? We are seeking a professional with experience contributing to steering committees, communicating effectively with diverse audiences, and tailoring communication to meet varying needs and levels of understanding. The ideal candidate will also have experience overseeing or coordinating information systems development and managing small- to mid-sized projects. Success in this role requires strong organizational and prioritization skills, the ability to manage multiple competing priorities, and a commitment to completing work accurately, efficiently, and within established timelines.

The Office of Developmental Disabilities Services (ODDS) provides opportunities to link services for Oregonians who are elderly or who have physical, intellectual, or developmental disabilities. ODDS oversees an array of services including but not limited to residential, in home, employment, family support, crisis, and case management delivered through a state field structure or agreements with county governments or subcontracted agencies. The ODDS Provider Administration Unit works together with the community to show understanding and guidance through the Developmental Disabilities payment process. We also support the information technology used by ODDS Programs and staff through the Technical Assistance Unit. The systems are designed to ensure the Program's mission/goals/programs and business practices are supported by information technology and for ensuring providers are paid accurately and timely.

Summary of Duties

• Provide Tier 3 technical support to end users of the agency application, the new Provider Enrollment Management System (PEMS), and the new Case Management system. This includes people receiving services and their families, providers, agencies, Case Management Entity staff as well as State staff.
• Provide insight and feedback on application enhancements as well as provide end user testing during application development for all new systems.
• Use your in-depth technical knowledge to ensure user roles are created for the new system and develop an implementation plan for users to ensure adequate licenses are procured and users have the correct license type.
• Develop policies and procedures related to creating log ins, passwords and technical assistance.
• Communicate to all Case Management Entities, community partners, central office staff, and providers any changes or additions to applicable policies and procedures.

Minimum Qualifications

Five years of professional-level evaluative, analytical, and planning work experience. Education in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science, or health, human, or social services, or similar degree will substitute for experience based on the following: Associate’s degree in any of the listed areas substitutes for 18 months of experience. Bachelor’s degree in any of the listed areas substitutes for three (3) years of experience. Master’s degree in any of the listed areas substitutes for four (4) years of experience. Doctorate degree in any of the listed areas substitutes for five (5) years of experience.

Essential Attributes

• Attention to detail for following directions, creating grammatically correct documents, maintaining consistency throughout processes and procedures, tracking systems and services, etc.
• Experience creating/writing technical, clear, and comprehensive process documentation, business mapping, manuals, user guides, and standard operating procedures (SOPs).
• Experience working on steering committees including contributing to steering committee meetings, presenting ideas, updates, and reports.
• Experience overseeing/managing information systems development and small to mid-sized projects including working with contractors, monitoring progress, and reviewing and managing deliverables.
• Experience communicating clearly and cross culturally in writing, directly, or virtually at a level that each group can understand such as information technology developers, system end users, vendors, leadership, etc.
• Experience working independently with little direction in a high-volume workload environment.
• Experience prioritizing/organizing your workload including handling multiple tasks at one time with varying levels of complexity, seamlessly shifting between priorities, managing changing priorities, and meeting deadlines.

Background Checks and Requirements

If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information. The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference Veterans’ and Oregon National Guard preference:

Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application. Eligible veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans, Disabled Veterans & Servicemember Preference Resources & Information.

General Information

This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU). This recruitment may be used to fill future vacancies in the same classification. The salary listed is the non-PERS qualifying salary range (AA-Rate). If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95% (AP-Rate). Please review the Classification and Compensation page for more details, or you may visit our website for information on Pay Equity.

The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

Contact Information

The job posting closes at 11:59 PM (PDT/PST) on the close date.

Your application materials will determine if you are selected to move forward in the selection process.

We invite you to contact the [e-mail] for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job‑specific questions.