Technical Analyst SAP FieldGlass Ivalua

SITA; India; Hybrid; INR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Work from home

Flex Week

Flex-Location

EAP & Champion Health

LinkedIn Learning

Competitive Benefits

Job summary

SITA is seeking a Technical Analyst - SaaS Applications to administer and enhance enterprise SaaS platforms, ensuring security, reliability and alignment with business objectives. You will support digital transformation, and manage data integrations and production environments.

Ideal candidates have a Bachelor’s or Master’s in IS/CS and at least 3 years' experience with SaaS apps, cloud lifecycles, and stakeholder communication. Flexible work options include remote and hybrid arrangements.

Qualifications

• Bachelor's or Master's degree in Information Systems, Computer Science, Business Technology, Data Science, Finance, or related.
• Minimum of 3 years' experience administering, supporting, or implementing enterprise SaaS applications.
• Experience managing cloud-based applications lifecycle, including implementation, support, upgrades, and optimisation.

Responsibilities

• SaaS Application Administration and Management
• User Access and Configuration Management
• Data Management and Integrations
• Production Support and Issue Resolution
• Testing, Releases and Deployments
• Root Cause Analysis and Documentation
• Platform Governance and Continuous Improvement
• Strategic Support and Execution
• Stakeholder Engagement and Communication
• Technical Expertise and Support
• Business Process Support
• Implementation of New Solutions and Digitalisation
• Usage Analytics and Reporting

Skills

SaaS administration

SQL

APIs

Stakeholder management

Communication

Problem solving

Digital transformation

Education

Bachelor's/Master's in IS/CS/Data Science/Finance

Tools

SAP Fieldglass

Ivalua

Azure DevOps

Job description

Job Description:

Overview

WELCOME TO SITA

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.

You’ll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

About The Role & Team

We are seeking a motivated and skilled Technical Analyst - SaaS Applications to join our team. This role focuses on administering, supporting, enhancing, and continuously improving enterprise SaaS applications. The successful candidate will ensure that business applications remain secure, reliable, and aligned with organisational objectives while supporting digital transformation initiatives and the adoption of new technologies

What You'll Do

• SaaS Application Administration and Management
• User Access and Configuration Management
• Data Management and Integrations
• Production Support and Issue Resolution
• Testing, Releases and Deployments
• Root Cause Analysis and Documentation
• Platform Governance and Continuous Improvement
• Strategic Support and Execution
• Stakeholder Engagement and Communication
• Technical Expertise and Support
• Business Process Support
• Implementation of New Solutions and Digitalisation
• Usage Analytics and Reporting

Qualifications

ABOUT YOUR SKILLS

Education And Experience

• Bachelor's/Master’s degree in Information Systems, Computer Science, Business Technology, Data Science, Finance, or a related discipline.
• Minimum of 3 years' experience administering, supporting, or implementing enterprise SaaS applications.
• Experience managing cloud-based applications throughout their lifecycle, including implementation, support, upgrades, and optimisation.

SaaS Platforms Experience

Hands-on experience administering and supporting one or more enterprise SaaS platforms, including: SAP Fieldglass, Ivalua, and other enterprise SaaS applications.

Technical Skills

• Experience with user and access management, role-based security, workflow administration, and application configuration.
• Experience with system integrations, APIs, data imports/exports, and middleware platforms.
• Working knowledge of SQL for data analysis, reporting, validation, and troubleshooting.
• Familiarity with cloud-based integration technologies and enterprise application architecture.
• Experience supporting application releases, upgrades, testing cycles, and production environments.
• Knowledge of IT service management practices, incident management, problem management, and change management processes.

Methodologies and Tools

• Knowledge of Agile delivery methodologies and experience using Azure DevOps or similar tools for project and backlog management.
• Experience working within IT governance, security, audit, and compliance frameworks.

Soft Skills

• Strong communication and stakeholder management skills.
• Ability to lead discussions with both technical and non-technical audiences.
• Strong analytical and problem-solving capabilities.
• Self-motivated with the ability to manage multiple priorities and drive issues to resolution.
• Excellent documentation, presentation, and knowledge-sharing skills.
• Experience supporting digital transformation initiatives and driving continuous improvement.

Desirable

• Professional certifications relevant to SaaS platforms, cloud technologies, IT service management, or project delivery.
• Experience working within global, cross-functional environments.
• Exposure to automation, AI-enabled solutions and data analytics platforms.

What We Offer

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

• Flex Week: Work from home up to 2 days/week (depending on your team's needs)
• Flex Day: Make your workday suit your life and plans.
• Flex-Location: Take up to 30 days a year to work from any location in the world.
• Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
• Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
• Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Requirements: