Technical Analyst – Future Tech and Exploratory Projects

Mondelēz International; Mumbai City; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Mondelēz International is seeking a specialist in processes and service operations within Digital Services in Mumbai. You will drive future-ready TA solutions, standardize procedures, and contribute to training materials.

You will lead AI-driven pilots, collaborate with global teams, and influence stakeholders to deliver end-to-end innovations that enhance service delivery.

Qualifications

• Experience leading an HR Tech product innovation project in a global organisation.
• Experience designing/deploying AI technologies for large operations teams.
• Experience with AI tools, automation, chatbots or vendor tech pilots.

Responsibilities

• Drive future tech and innovation in talent acquisition and service ops.
• Lead end-to-end solution design and complex deployments.
• Evaluate tools/vendors and run innovation pilots with stakeholders.

Skills

Process design

Requirements gathering

Stakeholder comms

Job description

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.

How you will contribute

You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Your specific process area
• Working in a shared service organization
• Being a good team player and influencing others
• Process design and mapping, and business requirement gathering experience
• Communicating effectively, applying interpersonal skills and taking initiative

Role Summary

A forward-looking role focused on innovation, emerging technologies, and future-ready TA solutions.

Key Responsibilities

Future Tech & Innovation

• Scan market trends and emerging TA technologies.
• Evaluate tools/vendorsand featureswithin/outside of current Technologies.
• Run demos and innovation pilots.
• Contribute to future roadmap planning

Project Delivery

• Lead test-and-learn (especially AI-driven projects).
• Support complex deployments and configurations.
• Drive end-to-end solution design

Skills & Experience

• Experience in independently leadingan HR Tech product innovation project in a global organisation.
• Experience designing/ deploying AI technologies to large operations teams
• Experience working with:AI tools /automationutomation / chatbots & New vendor evaluations or tech pilots

Exposure to:

• Market research/benchmarking.
• Innovation programs or digital transformation.
• Business case creation / ROI analysis / Risk and impact assessment analysis.
• Strong storytelling or presenting ideas to leadership.
• Strong communicationwithtechnical andnon-technical stakeholders.
• End-to-end technical project understanding.

No Relocation support available

Business Unit Summary

At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life’s moments, made with sustainable ingredients and packaging that consumers can feel good about.

We have a rich portfolio of strong brands globally and locally including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.

Our 80,000 makers and bakers are located in more than80countries and we sell our products in over150countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen—and happen fast.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular

Service Operations (Delivery)

Global Business Services