Platform Engineer - Automations

Mondelez International; Mumbai; Hybrid; INR 1,500,000 - 2,100,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Mondelez International seeks a ServiceNow expert to design, develop and maintain enterprise ITSM solutions. You will collaborate with internal and external teams, integrate systems, and optimize service delivery across platforms like ITSM, ITOM, HRSD, CSM and SecOps.

This role is hybrid in nature with focus on scalable, compliant workflows within a large multinational context. The position requires hands-on ServiceNow scripting, strong stakeholder management, and experience with CI/CD and DevOps

Qualifications

• Experience with ServiceNow platform including scripting (JavaScript, Glide API, REST/SOAP integrations).
• Knowledge of HRSD, CSM, or SecOps modules.
• Translating business requirements into scalable ServiceNow solutions and workflows.
• Familiarity with ServiceNow Virtual Agent and AI/ML capabilities (Predictive Intelligence, NLU).
• Experience with CI/CD pipelines and DevOps practices on ServiceNow.
• ServiceNow Certified Implementation Specialist (CIS) in any module.
• Experience working in enterprise-scale ServiceNow environments.
• Experience in solution design, development, configuration, and platform administration.

Responsibilities

• Design and develop ServiceNow solutions and workflows to support business processes.
• Identify and onboard vendors, manage regional service contracts and cross-charging.
• Collaborate with internal and external teams; lead when required in Agile environments.
• Contribute to service delivery improvements and operation efficiency.

Skills

Vendor collaboration

Project leadership

Stakeholder management

Infrastructure services management

Service delivery

Project management

Team leadership

Education

B.Tech/B.E in CS/IS

Tools

ServiceNow

ITSM

ITOM

HRSD

CSM

SecOps

JIRA

Confluence

REST API

SOAP

ODBC

LDAP

Job description

Job Description

Are You Ready to Make It Happen at Mondeléz International? Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.

You use your knowledge of the technology and the infrastructure to offer technology solutions and support the implementation of the strategy and the solution.

How you will contribute

You will optimize delivery of service to meet business demands and to meet the service operations strategy. In addition, you will plan, measure, report, and communicate service improvement initiatives, consult on issues and resolutions, and recommend steps to optimize investments and benefits and to mitigate risks. In this role, you will also identify suppliers, evaluate them, on-board new vendors, establish and oversee them and support management with regional service contracts, in-country billing and cross charging.

What you will bring

• Working with multiple vendors and encouraging collaboration
• Leading complex projects
• Stakeholder management and influencing
• Managing infrastructure services
• Service delivery, support and excellence
• Project management
• Working with internal and external teams, leading when necessary

More about this role

Digital Transformation at Mondeléz International is driving enterprise-wide automation and service management through platforms like ServiceNow. The IT Service Management (ITSM) organization leverages ServiceNow to streamline workflows, automate business processes, and deliver seamless employee and customer experiences. Projects are delivered using Agile methodology with typical sprint cycles of 2-4 weeks and release cadences of 6-8 weeks. The ServiceNow is a strategic offering within the MDS organization, enabling enterprise service delivery across IT, HR, Finance, and other business functions. The CoE focuses on building scalable, modular solutions that drive operational efficiency, reduce manual effort, and improve service quality across the organization.

What you need to know about this position

The role calls for designing, developing, configuring and maintaining applications and modules on the ServiceNow platform to support business processes and improve operational efficiency.

What extra ingredients you will bring

• Knowledgeable in ServiceNow platform development with hands’on experience in ITSM, ITOM, HRSD, CSM and SecOps modules
• Good experience of Products & Service Catalog, Client Scripts, Service Side scripting, Business Rules and other ServiceNow scripting capabilities
• Experience integrating external systems with the ServiceNow using integration solutions, including ODBC, REST, SOAP, LDAP, SSL, KAFKA etc.
• Build and manage service catalog items, record producers and order guides
• Develop custom scopes applications using the ServiceNow App Engine (Studio)
• Configure and maintain Service Portal widgets, pages, and themes using AngularJS, HTML, CSS, and Javascript
• Deep understanding of ServiceNow data model and structures, proposing and enforcing coding standards
• Good experience in Agile way of working (Scrum, User Story, Sprint model), JIRA & Confluence tools

Education / Certifications

B.Tech/B.E in Computer Science, Information Systems, or equivalent

Job specific requirements

• Experience with ServiceNow platform including scripting (JavaScript, Glide API, REST/SOAP integrations)
• Knowledge of HRSD, CSM, or SecOps modules
• Translating business requirements into scalable ServiceNow solutions and workflows
• Familiarity with ServiceNow Virtual Agent and AI/ML capabilities (Predictive Intelligence, NLU)
• Experience with CI/CD pipelines and DevOps practices on ServiceNow
• ServiceNow Certified Implementation Specialist (CIS) in any module
• Experience working in enterprise-scale ServiceNow environments
• Experience in solution design, development, configuration, and platform administration

Work schedule

(Hybrid)

No Relocation support available

Business Unit Summary

Wacam is Mondeléz International’s Latin America presence with more the 1700 wonderful people proudly representing a diversity of cultures and nationalities. Wacam includes 13 countries: Colombia, Ecuador, Área, Chile, Bolivia, Paná, Costa Rica, Nicaragua, Honduras, Guatemela, El Salvador, República Dominicana, Puerto Rico. We make and distribute our global brands and local jewels such as Field, Club Social to over 190 million consumers.

Mondeléz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

At Mondelez International we work under a hybrid model, in which our offices at WACAM offer us a space for connection, collaboration and co-creation, with attendance being subject to the needs of the teams themselves and/or the business. Where permitted by internal policies and local laws, new hires are required to be fully vaccinated with the COVID-19 vaccine as a condition of employment by their date of hire, unless they are granted a medical accommodation.

Job Type

Regular

Technology Infrastructure Technology & Digital

At Mondeléz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.

We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum.

Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast. Join us and Make It An Opportunity!