Technical Account Manager (HTML,JS)

Wingify; India; Remote; INR 1,500,000 - 2,500,000; Full time

Job summary

Wingify in India is seeking a proactive, customer-centric Technical Account Manager to be the dedicated technical contact for enterprise customers, ensuring queries and issues related to the product are addressed promptly.

You will leverage your technical expertise to troubleshoot, collaborate with Development, QA, and Product teams, log defects in Jira, and drive product adoption while delivering exceptional customer experiences.

Qualifications

• 2–6 years of experience in technical account management or customer support.
• Bachelors in Computer Science or related field.
• Strong knowledge of web technologies and SaaS products.

Responsibilities

• Serve as the primary technical contact for assigned customers and build strong relationships.
• Provide expert technical support via email, chat, and phone within SLAs.
• Collaborate with Development, QA, and Product Management to resolve issues and provide product feedback.
• Log and track defects in Jira and ensure timely resolution.
• Coordinate with Sales and Customer Success for onboarding and ongoing support.
• Demonstrate experience supporting enterprise customers and managing technical accounts.
• Communicate effectively and resolve problems with customers and internal teams.
• Analyze logs to diagnose complex technical issues and prioritize work.

Skills

Technical Account Management

Customer Support

Web technologies

SaaS

CRM tools

Education

Bachelor's degree in Computer Science

Tools

Jira

Salesforce

Job description

Wingify is a remote-first company with more than $100M in revenue, serving over 4,000 customers worldwide, supported by a team of nearly 800 talented people across 11 global offices. We pride ourselves on innovation, customer focus, and a collaborative remote work culture.

About the Role:

We are seeking a proactive and customer-centric Technical Account Manager- customer support specialist to join our team. In this role, you will be the dedicated technical point of contact for assigned customers, ensuring all their queries and issues related to the product are addressed promptly. You will leverage your technical expertise and customer service skills to build strong relationships, resolve complex issues, and drive product adoption. This role requires a strong understanding of web technologies and a passion for delivering exceptional customer experiences.

Responsibilities:

• Serve as the primary technical contact for assigned customers, building and maintaining strong relationships.
• Provide expert technical support via email, chat, and phone, addressing complex customer inquiries and troubleshooting technical challenges within the defined SLAs.
• Collaborate with Development, QA, and Product Management teams to resolve customer issues and provide feedback for product improvements.
• Log and track software defects using our bug tracking system (e.g., Jira), ensuring timely resolution.
• Collaborate with the Sales and Customer Success teams to ensure seamless customer onboarding and ongoing support.
• Proven experience in supporting enterprise customers and managing technical accounts.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to analyze logs and diagnose complex technical issues.
• Proactive, results-oriented, and able to manage multiple priorities.
• Experience with bug tracking systems (e.g., Jira) and CRM tools (e.g., Salesforce).

Desired Skills & Experience:

• 2 - 6 years of experience in a technical account management or customer support role.
• Bachelor's degree in Computer Science or a related field.
• Strong understanding of web technologies and SaaS products.
• Excellent written and verbal communication skills.