CSM (US/ APAC) Professional

Wingify Software; New Delhi; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Wingify Software is seeking a Customer Success professional in Delhi to guide clients in improving conversion rates using Wingify solutions, collaborating with sales, account management, and technical teams.

The role emphasizes strong relationship management, analytical thinking, and understanding of SaaS models, with a focus on onboarding, retention, and cross-team communication.

Qualifications

• Minimum 3 years in a customer-facing role.
• Understanding of Conversion Rate Optimization.
• Knowledge of Digital Marketing and online promotions.
• Analytical thinker who translates data into actionable plans.
• Understanding of Google Analytics.
• Knowledge of how SaaS works.
• Excellent customer relationship management skills.
• Outstanding communication, understanding, and writing skills.
• Understanding of web applications, HTML, JavaScript, and CSS is a plus.

Responsibilities

• Own responsibility for the success of your assigned portfolio of customers to help them track the correct metrics required for measuring their online business performance, form strategies to improve the existing conversion rate using innovative ideas, define, implement, and manage their experimentation program.
• Manage the onboarding of new clients.
• Help build loyalty by creating an excellent relationship with the customers.
• Arrange operational and methodological training sessions for your accounts
• Resolve any issues and problems faced by customers
• Manage complaints to maintain trust
• Serve as the link of communication between customers and internal teams
• Maximize your portfolio's retention by minimizing churn and contraction

Skills

Customer-facing

Conversion Optimization

Digital Marketing

Analytics

Google Analytics

SaaS knowledge

CRM skills

Communication

Web tech basics

Education

Bachelor's degree in Business or Computer Science

Job description

Job Summary

As part of the Customer Success team, you guide and advise clients to help them achieve their business goals by improving their conversion rates using Wingify solutions while closely collaborating with the sales, account management, and technical teams. This role requires outstanding relationship management skills and technical and business acumen.

As part of the Customer Success team, you guide and advise clients to help them achieve their business goals by improving their conversion rates using VWO solutions while closely collaborating with the sales, account management, and technical teams. This role requires outstanding relationship management skills and technical and business acumen.

Key Responsibilities

• Work closely and own responsibility for the success of your assigned portfolio of customers to help them track the correct metrics required for measuring their online business performance, form strategies to improve the existing conversion rate using innovative ideas, define, implement, and manage their experimentation program.
• Manage the onboarding of new clients.
• Help build loyalty by creating an excellent relationship with the customers.
• Arrange operational and methodological training sessions for your accounts
• Resolve any issues and problems faced by customers
• Manage complaints to maintain trust
• Serve as the link of communication between customers and internal teams
• Maximize your portfolio's retention by minimizing churn and contraction

Required Skills Experience

• Prior experience in a customer-facing role or equivalent, a history of increasing customer satisfaction.
• Understanding of Conversion Rate Optimization space
• Knowledge of Digital Marketing techniques and online promotional activities.
• Analytical thinker who can translate complex data into actionable plans
• Understanding of Google Analytics
• Knowledge of how SaaS works
• Excellent customer relationship management skills.
• Outstanding communication, understanding, and writing skills.
• Understanding of web applications, HTML, JavaScript, and CSS is a plus
• Bachelor s degree, Business or Computer Science related.
• Minimum 3 years of customer-facing experience.