Technical Account Manager / Forward Deployed Architect

HighRadius; Hyderabad; On-site; INR 400,000 - 700,000; Full time

Job summary

HighRadius in Hyderabad, India is seeking a Forward Deployed Architect to drive value delivery and process optimization for autonomous finance solutions. The role involves deep-dive audits of client workflows, identifying bottlenecks, and designing adoption playbooks to make the AI platform central to finance operations.

You will lead governance meetings with client SMEs, align roadmaps with business needs, and manage cross-functional teams across Product, Engineering, and Consulting to deliver

Qualifications

• Trusted advisor to client finance leadership and SMEs
• Solution expert using value vs complexity matrix
• Bias for action in fast-paced SaaS environment

Responsibilities

• Value Delivery & Process Optimization: identify improvements and drive business outcomes, conduct deep-dive audits of finance workflows.
• Strategic Governance & Steering: lead monthly client reviews and prepare executives for Steering Committees with data-driven narratives.
• Signal vs. Noise: Change Management: prioritize client requests and align with core product vision to prevent scope creep.
• Cross-Functional Stakeholder Management: coordinate Product, Engineering, and Consulting to resolve high-impact escalations.

Job description

Forward Deployed Architect (Autonomous Finance)

Summary

• About HighRadius:HighRadius guarantees Value Creation for the Office of the CFO with a single Agentic AI platform. The platform integrates 180+ AI agents that orchestrate end-to-end processes across Order-to-Cash, Close & Reconciliation, Consolidation & Reporting, Accounts Payable, B2B Payments, and Treasury. Each agent is tied to measurable KPIs, ensuring real outcomes in just 3–6 months across 1,300+ Global Enterprises.
• Location:Hyderabad

About the Role

• Value Delivery & Process Optimization
• Value Delivery:Identify the potential improvements in technology and process and work with customers to drive business outcomes (e.g., DSO reduction, increased auto-match rates).
• The "Day-in-the-Life" Audit:Conduct deep-dive observations of client finance workflows to identify friction points and bottlenecks.
• Adoption Strategy:Design and execute playbooks that drive user engagement and ensure the AI platform becomes the backbone of the client’s finance operations.
• Strategic Governance & Steering
• Operational Committee Ownership:Lead monthly meetings with client SMEs to review health metrics and tactical progress.
• Executive Readiness:Manage up and prepare executives for Steering Committees, providing the data-driven narrative of value delivered.
• Signal vs. Noise: Change Management
• The 80/20 Rule:Stack-rank client requests and technical enhancements. You must possess the business acumen to negotiate with client managers, focusing resources on 20% of changes that drive 80% of the impact.
• Roadmap Alignment:Prevent "scope creep" by aligning client desires with the core product vision, ensuring scalability over customization.
• Cross-Functional Stakeholder Management
• Orchestration:Stakeholder management of internal resources acrossProduct, Engineering, and Consultingto solve high-impact escalations.
• Task Force Leadership:When a critical issue arises, you lead the war room. You own the resolution timeline and the post-mortem strategy to prevent recurrence.

Who You Are

• Trusted Advisor:You are a trusted advisor to the client. You’re at ease leading a meeting with Finance Directors, managers and Subject matter experts. You also love data analysis, designing and re-configuring agents to drive and deliver value to customers.
• Solution Expert:You will use the value vs complexity matrix to identify solutions and solve problems.
• HighRadian DNA:You have a bias for action, strong ownership of your customers and customer projects, and a desire to work in a fast-paced SaaS environment.

Why HighRadius?

• Impact:Gain top-tier experience with a market leader in Autonomous Finance, transforming antiquated processes with AI driven solutions. We strive to promote 35% of our talent per year, ensuring you accomplish career milestones to broaden your skillsets.
• Culture:Join a high-growth, high-energy FinTech unicorn.