Technical Account Manager

Office Beacon LLC; Vadodara; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Office Beacon LLC in Vadodara, Gujarat, India is seeking a Technical Account Manager (TAM) to act as the trusted advisor for clients, blending customer success, technical consulting, and strategic account management. The role requires communicating with both technical and non-technical stakeholders and translating business requirements into actionable solutions.

As TAM, you will collaborate with business owners, executives, operations teams, product teams, developers, AI specialists, and

Qualifications

• 7+ years in Technical Account Management, Customer Success, or related fields.
• Experience with SaaS environments and technology consulting.
• Ability to translate business needs into technical solutions.
• Strong stakeholder management and executive communication.
• Experience coordinating cross-functional technical and operational teams.

Responsibilities

• Act as the primary technical contact for assigned client accounts.
• Build relationships with executives and operational stakeholders.
• Conduct recurring business reviews and strategy sessions.
• Gather, analyze, and document business requirements for solutions.
• Coordinate implementations, integrations, and onboarding projects.
• Monitor account health and drive adoption of platforms and services.
• Escalate and coordinate issue resolution across internal teams.
• Identify opportunities for account expansion and additional services.

Skills

Technical Account Management

Customer Success

Solutions Consulting

Technical Project Management

SaaS Account Management

Technology Consulting

Tools

HubSpot

Salesforce

Zoho

Go High Level

Microsoft 365

OpenAI

Claude

Gemini

Job description

Job Title: Technical Account Manager (TAM)
Experience Level: 7+ Years
Location: Vadodara, Gujarat, India
Shift Time: UK Shift (10-hour shift including a 1-hour break)
Employment Type: Full-Time

About the Role

The Technical Account Manager (TAM) serves as the trusted advisor between Office Beacon and its clients. This role combines customer success, technical consulting, solution delivery, project coordination, and strategic account management.

The TAM will work closely with business owners, executives, operations teams, product teams, developers, AI specialists, and implementation teams to ensure clients receive maximum value from technology solutions and services.

The ideal candidate should understand technology, communicate effectively with both technical and non-technical stakeholders, and translate business requirements into actionable solutions.

Key Responsibilities

Client Relationship Management

• Act as the primary technical point of contact for assigned client accounts.
• Build strong relationships with executives, business owners, and operational stakeholders.
• Conduct recurring business reviews and strategy meetings.
• Understand client goals, challenges, and growth opportunities.
• Drive customer satisfaction, engagement, and retention.

Solution Consulting

• Gather, analyze, and document business requirements.
• Recommend appropriate staffing, automation, CRM, AI, and technology solutions.
• Translate technical concepts into clear, business-friendly language.
• Assist clients with technology roadmaps and implementation strategies.

Technical Project Coordination

• Collaborate with internal delivery, development, AI, and operations teams.
• Coordinate implementations, integrations, and client onboarding projects.
• Manage project timelines, deliverables, and stakeholder communication.
• Ensure smooth execution and successful project outcomes.

Customer Success & Adoption

• Monitor account health, engagement, and overall client satisfaction.
• Identify potential risks and proactively address issues.
• Drive adoption of platforms, services, and technology solutions.
• Support client training and enablement initiatives.

Escalation Management

• Serve as the escalation point for technical and operational concerns.
• Coordinate issue resolution across internal departments.
• Ensure timely communication, ownership, and follow-through until resolution.

Strategic Growth

• Identify opportunities for account expansion and additional services.
• Recommend solutions that align with client objectives and business needs.
• Support account growth initiatives in partnership with Sales and Leadership.

Required Qualifications

Experience

• 7+ years of experience in one or more of the following areas:
  • Technical Account Management
  • Customer Success
  • Solutions Consulting
  • Technical Project Management
  • SaaS Account Management
  • Technology Consulting

Technical Knowledge

Strong understanding of:

• CRM platforms.
• SaaS applications.
• APIs and system integrations.
• Workflow automation.
• AI and automation concepts.
• Cloud-based business applications.
• Data and reporting systems.

Communication & Client Management Skills

• Exceptional client-facing communication skills.
• Strong presentation and consulting abilities.
• Ability to effectively interact with executives and business owners.
• Ability to communicate technical concepts to both technical and non-technical audiences.
• Strong relationship-building and stakeholder-management skills.
• Ability to understand business challenges and translate them into practical technical solutions.

Preferred Qualifications

Experience working with:

• HubSpot
• Salesforce
• Zoho
• Go High Level
• Microsoft 365
• AI platforms such as OpenAI, Claude, Gemini, or similar.
• Workflow and automation platforms.
• Customer onboarding and implementation projects.

Additional Preferred Experience

• Experience managing technology-focused client accounts.
• Experience coordinating cross-functional technical and operational teams.
• Experience with SaaS implementation and client adoption.
• Experience serving US-based clients is highly preferred.
• Strong understanding of business processes, technology solutions, and client success strategies.