Technical Manager

YOTTA; Dadri; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

YOTTA is seeking a proactive Technical Account Manager to manage and support enterprise IT infrastructure for our clients. The role requires deep understanding of servers, networks, storage, virtualization, cloud environments, and security, with the ability to translate complex technical requirements into business insights.

You will design and maintain architecture diagrams using Microsoft Visio, review infrastructure health, and work with client IT teams to map current setups.

Qualifications

• Graduate degree in Computer Science, Information Technology, Electronics or related discipline.
• Strong understanding of servers, networks, storage, virtualization and cloud environments.
• Proficiency in Microsoft Visio for architecture diagrams.
• Ability to analyze IT health reports and derive actionable insights.
• Excellent problem-solving, communication and presentation skills.

Responsibilities

• Understand clients' IT infrastructure across servers, networks, storage, virtualization, backup/recovery, security and cloud.
• Collaborate with internal and client IT teams to document and map existing architectures.
• Create enterprise-level IT architecture diagrams using Visio.
• Maintain up-to-date architecture documentation for assigned accounts.
• Perform infrastructure health reviews and prepare summary reports.
• Recommend infrastructure upgrades and optimizations based on health assessments.
• Act as the single point of contact for clients and translate technical findings into business-friendly communication.

Skills

IT infrastructure knowledge

Health reports analysis

Client relationship management

Communication and presentation

Problem-solving

Education

Graduate degree in computer science / information technology / electronics

Tools

Microsoft Visio

Job description

We are seeking a proactive and technically skilled Technical AccountManager (TAM) to manage and support enterprise-level IT infrastructure forour clients. The ideal candidate should have a strong understanding of ITsystems, excellent communication skills, and the ability to translate complextechnical requirements into actionable business insights.

Key Responsibilities

• Gain a holisticunderstanding of clients’ IT infrastructure, including servers,networks, storage, virtualization, Backup/Recovery, Security and cloudenvironments.
• Work closely withinternal and client IT teams to document and map current infrastructuresetups.
• Design and create enterprise-levelIT architecture diagrams using Microsoft Visio (or similar tools).
• Maintain up-to-datearchitecture documentation for each assigned account.
• Infrastructure HealthReviews:
  • Analyze and review ITinfrastructure health reports from monitoring tools or manual audits.
  • Identify performancebottlenecks, risks, and vulnerabilities.
  • Prepare summary reportsand presentations on overall infrastructure health.
• Recommendations andUpgrades:
  • Recommend suitable infrastructureupgrades, performance optimizations, or modernizations basedhealth assessments.
• Client RelationshipManagement:
  • Act as a single point ofcontact for clients regarding their technical infrastructure.
  • Translate technicalfindings into business-friendly communication and ensure customersatisfaction.

Must-haveskill

• Strong understanding ofIT infrastructure components – servers, networking, storage,virtualization, and cloud.
• Proficiency in MicrosoftVisio (mandatory) for creating professional architecture diagrams.
• Ability to analyze IThealth reports and derive actionable insights.
• Strong problem-solving,communication, and presentation skills.

Ability to work independently and managemultiple client accounts

Good-to-HaveSkills

• Experience with cloudplatforms (AWS, Azure, GCP).
• Familiarity withmonitoring and reporting tools (e.g., SolarWinds, Nagios, PRTG).
• Basic understanding ofsecurity compliance and IT governance frameworks.
• ITIL

QualificationsCriteria

• Graduate degree inComputer Science / Information Technology / Electronics / or relateddiscipline.

Certification Criteria

NA

Shifts Timing, (If rotational, please specify)

GeneralShift

Number of Interview Rounds

Name of interviewer

2Interview Round

Job Snapshot

Job ID

Job_733

Department

Operations, Service Delivery & CISO Function