Principal Technical Account Representative (TAM)

Oracle; Delhi; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Oracle India is seeking a Technical Account Manager (TAM) to govern and deliver technical services for customers, maximizing business value and minimizing risk. You will build long-term relationships, act as trusted advisor, and collaborate with sales, delivery teams, and customers to define solutions that ensure high-quality deliverables.

The TAM will coordinate delivery, manage incidents, and lead governance with executives to drive contract margins and revenue objectives while enabling

Qualifications

• Advanced technical/business skills in area of specialization.
• Experience in Oracle technology and Cloud deployments.
• Strong communication and relationship-building skills.
• Ability to work collaboratively with cross-functional teams.
• Proven track record in managing customer relationships and delivering technical services.
• Knowledge of industry best practices for Oracle services.
• Experience in conducting Service Account Planning and Account Reviews.

Responsibilities

• Develop and manage Oracle customer relationships with key contacts.
• Understand customers' industry drivers, goals, and roadmap.
• Coordinate delivery of Oracle services as the primary delivery contact.
• Ensure efficient use of delivery resources to meet contract margins.
• Identify and submit delivery leads for new opportunities and renewals.
• Act as point of contact for major incidents and manage communications.
• Establish and maintain a delivery governance model with customers at management/exe levels.
• Conduct periodic Service Account Planning and Account Reviews.
• Contribute to initiatives for process improvement and tool development.
• Perform scope and risk management to ensure successful delivery.

Skills

Advanced technical skills

Cloud deployments

Communication skills

Relationship building

Cross-functional collaboration

Customer relationship management

Industry best practices

Account planning & reviews

Job description

Role Overview:

As a Technical Account Manager (TAM) at Oracle, your main responsibility will be to ensure the overall governance and technical service delivery for customers. You will play a crucial role in helping customers maximize the business value of their Oracle investments, achieve desired business outcomes, and minimize risk. Building long-term relationships with key customer contacts and becoming a trusted advisor to customers will be essential in your role. You will work collaboratively with sales, delivery teams, and customers to identify appropriate solutions, ensuring consistency and quality in deliverables.

Key Responsibilities:

• Develop and manage Oracle customer relationships by forming long-term customer relationships with key contacts.
• Understand customers' industry drivers, organization structure, key projects, goals, technical infrastructure, and roadmap.
• Coordinate delivery of Oracle services, serving as the primary delivery contact to the customer and facilitating communications across other Oracle lines of business.
• Ensure effective and efficient use of Oracle delivery resources to achieve contract margin and revenue objectives.
• Identify and submit delivery leads for new opportunities and contract renewals.
• Act as a point of contact for major incidents, managing communication and customer expectations through resolution.
• Establish and maintain a delivery governance model with customers at the management and executive levels.
• Conduct periodic Service Account Planning and Account Reviews.
• Contribute to initiatives for Oracle delivery organizational process improvement and tool development.
• Perform scope and risk management to ensure successful project delivery.

Qualifications Required:

• Advanced technical/business skills in area of specialization.
• Experience in Oracle technology and Cloud deployments.
• Strong communication and relationship-building skills.
• Ability to work collaboratively with cross-functional teams.
• Proven track record in managing customer relationships and delivering technical services.
• Knowledge of industry best practices for Oracle services.
• Experience in conducting Service Account Planning and Account Reviews.

(Note: The additional details of the company have been omitted as they were not present in the provided job description.)