Account Manager

Synoriq Rd Opc; Mumbai; On-site; INR 350,000 - 650,000; Full time

Job summary

Synoriq Rd Opc is seeking an Account Manager for our FinTech team in Mumbai. The role blends Project Management, Client Management, and Implementation Consulting to drive client success and solution adoption.

Responsibilities include coordinating end-to-end implementations, gathering requirements, and maintaining project plans while collaborating with Product, Technology, and Operations teams. Freshers are welcome to apply for this role.

Qualifications

• MBA with 70%+ aggregate and relevant specialisation.
• Bachelors degree options may be considered for freshers.

Responsibilities

• Act as primary contact for assigned clients during implementation and ongoing engagements.
• Coordinate end-to-end implementation projects from requirement gathering to go-live and maintain trackers.
• Prepare BRDs, process documents, and project status reports.
• Coordinate with Product, Technology, Operations to ensure timely delivery.

Skills

Communication skills

Analytical thinking

Stakeholder management

Task management

Attention to detail

Learning FinTech

Requirements translation

Client interaction

Education

MBA in Finance/Operations/Business Analytics/IT/Marketing

B.Com/BBA/B.Sc./BCA/BE/B.Tech or equivalent

70% aggregate across academics

Job description

Account Manager

We are looking for a motivated and detail-oriented Account Manager to join our FinTech team. This is a fresher-friendly role that combines Project Management, Client Management, and Implementation Consulting.

The selected candidate will work closely with clients and internal teams to understand business requirements, coordinate project implementation, track deliverables, and ensure the successful adoption of our FinTech solutions.

This role is ideal for candidates who enjoy working with clients, managing projects, solving business problems, and understanding technology-driven financial processes.

Key Responsibilities

Client Management

• Act as a primary point of contact for assigned clients during implementation and ongoing engagements.
• Understand client requirements, business processes, and expectations.
• Maintain regular communication with clients and provide timely updates on project progress.
• Build and maintain positive relationships with clients.
• Understand client concerns and coordinate with internal teams for appropriate resolution.

Project Management

• Coordinate end-to-end implementation projects from requirement gathering to go-live.
• Prepare and maintain project plans, timelines, trackers, and status reports.
• Coordinate with Product, Technology, Operations, and other internal teams to ensure timely delivery.
• Track project milestones, dependencies, risks, and pending activities.
• Follow up with stakeholders to ensure deliverables are completed within agreed timelines.
• Participate in project review meetings and prepare meeting notes/action items.

FinTech Implementation

• Understand the clients business requirements and map them to the available product/solution.
• Support requirement gathering and documentation.
• Assist in configuring and implementing FinTech products based on client requirements.
• Coordinate data collection, validation, testing, and implementation activities.
• Support User Acceptance Testing (UAT) and help coordinate issue resolution.
• Assist clients during training, onboarding, and go-live activities.
• Develop an understanding of financial processes, workflows, and relevant FinTech solutions.

Documentation Reporting

• Prepare Business Requirement Documents (BRDs), process documents, implementation trackers, and project status reports.
• Maintain accurate records of client requirements, issues, action items, and project updates.
• Prepare presentations and reports for internal and client meetings.
• Ensure project documentation is maintained throughout the implementation lifecycle.

Required Skills

• Good verbal and written communication skills.
• Strong analytical and problem-solving ability.
• Good interpersonal and stakeholder-management skills.
• Ability to manage multiple tasks and meet deadlines.
• Strong attention to detail.
• Willingness to learn FinTech products, financial processes, and technology.
• Ability to understand business requirements and translate them into actionable tasks.
• Comfortable interacting with clients and internal teams.

Educational Qualification

• MBA in Finance / Operations / Business Analytics / Information Technology / Marketing or a related specialisation.
• Candidates with B.Com, BBA, B.Sc., BCA, BE/B.Tech, or other relevant degrees may also be considered.
• Candidates must have secured 70% or above throughout their academic qualifications.

What We Are Looking For

• Freshers and candidates with up to 1 year of relevant experience can apply.
• A proactive and enthusiastic learner.
• Someone who can take ownership of assigned tasks.
• Strong coordination and follow-up skills.
• Ability to work with both business and technical teams.
• Customer-focused approach.
• Comfortable working in a fast-paced environment.
• Ability to identify issues, communicate them clearly, and follow through to resolution.

Benefits

What we offer :