Technical Account Manager - Infrastructure Security

Adaptive; Mumbai; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

A leading cybersecurity startup is seeking a Technical Account Manager to enhance customer success. In this role, you'll manage post-sales technical relationships, guiding enterprise customers through deployments and ensuring security outcomes. Ideal candidates should have 5-10 years in technical customer-facing roles, expertise in DevOps, and a strong grasp of infrastructure security across various cloud platforms. This is a hands-on role that combines technical knowledge with customer interaction.

Qualifications

• 5–10 years in a technical, customer-facing role such as TAM or Solutions Engineer.
• Strong hands-on DevOps background.
• Comfortable with cloud platforms and databases.
• Strong understanding of infrastructure security.

Responsibilities

• Own post-sales technical relationship for enterprise customers.
• Lead onboarding and deployments in various environments.
• Work with DevOps and SRE teams for issue troubleshooting.
• Drive adoption and security compliance outcomes.
• Act as the voice of the customer for Product and Engineering.

Skills

Technical Account Management

DevOps

Infrastructure Security

AWS

Azure

GCP

Kubernetes

Databases (Postgres, MySQL, MongoDB)

Job description

Technical Account Manager (Infrastructure Security) - Adaptive Automation Technologies Inc.

Location: Mumbai (Onsite) | Reports to Founder & CEO

Industry: Cybersecurity SaaS

Why this role

This is not a traditional customer success role.

You’ll be the technical face of Adaptive post-sale — working directly with DevOps, Security, and Engineering teams to deploy, operationalize, and scale our product inside some of India’s fastest-growing companies.

You will directly influence expansion, retention, and long-term customer success.

If you enjoy being hands-on with infrastructure and solving real security problems, this role puts you at the center of it.

Adaptive is a venture-backed cybersecurity startup backed by leading global investors and seeing strong customer traction. We work with companies including Lenskart, CoinDCX, PolicyBazaar, M2P FinTech, Slice, and more.

What you’ll do

• Own the post-sales technical relationship for enterprise customers
• Lead onboarding and deployments across cloud, databases, VMs, and Kubernetes
• Work hands-on with DevOps and SRE teams in production environments
• Troubleshoot issues across IAM, networking, secrets, and access workflows
• Drive adoption and measurable security and compliance outcomes
• Run technical reviews with engineering and security stakeholders
• Spot expansion opportunities and partner with the AE on commercial motions
• Act as the voice of the customer to Product and Engineering

Who you are

• 5–10 years in a technical, customer-facing role (TAM, Solutions Engineer, DevOps, Security Engineering, or similar)
• Strong hands-on DevOps background
• Comfortable with: AWS / Azure / GCP, Kubernetes, Databases like Postgres, MySQL, MongoDB
• Strong understanding of infrastructure security
• Clear communicator with high ownership and comfort in fast-moving environments