Technical Account Manager

CADFEM APAC; Hyderabad; On-site; INR 1,400,000 - 2,000,000; Full time

Benefits offered by this job

Diverse projects

Expert team of engineers

Training & development

Work-life balance

Job summary

CADFEM APAC is seeking a Senior Application Engineer to interface deeply with customers and prospects across assigned accounts, positioning the Multiphysics Portfolio to meet business objectives and KBIs.

You will work across physics areas such as Structural Mechanics, Fluid Dynamics, Optics, and AI/ML, coordinating with SAM and CADFEM teams to drive adoption, growth, and long-term technical excellence, with domestic travel up to 25%.

Qualifications

• Master’s in engineering with a minimum of 4 years of experience leveraging physics-based simulations.
• Ability to understand, represent and effectively communicate technical activities across accounts and physics/product lines.
• Proven ability to foster collaboration across departments/locations and manage multiple stakeholders.

Responsibilities

• Establish long-term relationships with assigned accounts and align solutions with KBIs.
• Partner with Sales Account Manager to develop account plans and growth strategies.
• Plan and lead strategic technical activities with SAM and CADFEM teams to achieve sales goals.
• Expand the simulation footprint by identifying opportunities and driving adoption.
• Lead account-based foray strategies for technology proliferation campaigns.
• Provide coaching and ensure quality through oversight of technical staff.

Skills

Physics simulations

Customer communication

Presentation skills

Cross-functional collaboration

Education

Master’s in engineering

Job description

Job Description

The Senior Application Engineer role would require in depth interfacing with customers and prospects by a given set of accounts. This calls for technical diligence to be able to position a Multiphysics Portfolio in its holistic spread. This shall require an intact appreciation for customer business objectives, key business initiatives (KBIs), technical challenges and infrastructure configurations. Such role can span across physics involving Structural Mechanics, Fluid Dynamics, Optics, ElectroMagnetics, Systems Engineering, Data Management, AI/ML. While holding and honing the skills to directly exercise one of these areas, the Senior Application Engineer should be a decent generalist to identify technology opportunities across all relevant disciplines and drive them with an initial interfacing with the respective customer accounts.

Requirements

• Establish a long term and sustainable relationship with the assigned accounts by aligning appropriate simulation technology solutions with the client’s KBIs reflecting the short term and long term requirements
• Partner with the Sales Account Manager (SAM) to develop account plan and growth strategy aligned with customer’s KBIs to create a win-win environment
• Plan and lead strategic long term and short-term technical activities working with SAM and the larger CADFEM teams (Presales, Support, Services, Marketing) to help achieve the overall sales goals
• Constantly work towards expanding the simulation footprint; identify areas of opportunity at the account to displace competition, add products, add users and expand adoption.
• Lead account-based foray strategy to drive technology proliferation campaigns including adoption and deployment.
• Review at the high level, all technical support activities and work with the local support manager to ensure follow-up and coaching for technical staff to ensure the quality goals are met.
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
• Exercises judgment in the evaluation, selection, and adaptation of techniques and procedures
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

Desired Candidate Profile

• Master’s in an engineering discipline with a minimum of 4 years of experience in leveraging physics based simulations
• Ability to understand, represent and effectively communicate all technical activities associated with the accounts across all physics and product lines
• Demonstrated ability to foster collaboration and coordination with personnel distributed across multiple departments/locations
• Strong organizational and time management skills, possesses a sense of urgency
• Strong presentation, communication, and interpersonal skills
• Must have passion and drive for personal technical excellence and high performance
• Ability to travel domestically up to 25% of time

Benefits

Our motto "Simulation is more than software" enables a rejoicing and greater appreciation of diverse physics

• Varied tasks with responsibility and a steep learning curve.
• Work as part of a dynamic team of experts at the cutting edge of technology.
• A forward-looking environment with plenty of freedom and ongoing training resources for professional and personal development.
• Special attention to work-life balance.