Technical Account Manager

Anoud Technologies LLC; Chennai District; On-site; INR 2,800,000 - 4,000,000; Full time

Job summary

Anoud Technologies in Chennai is seeking an experienced Technical Account Manager to bridge customers, business stakeholders, and technical teams. The role combines deep insurance domain knowledge with strong SQL skills to ensure successful delivery, support, and adoption of insurance technology solutions.

Responsibilities include managing customer relationships, driving incident resolution, coordinating with Product, Development, QA, Infrastructure, and Support, and guiding customers on best

Qualifications

• 10-15 years of IT experience
• Strong SQL skills including complex queries, data analysis, troubleshooting, and performance tuning
• Insurance domain experience (Policy Admin, Claims, Underwriting, Billing, Reinsurance)
• Experience in customer-facing roles such as Technical Account Management or Service Delivery
• Strong stakeholder management and communication skills
• Experience handling escalations and production issues

Responsibilities

• Serve as the primary technical contact for assigned customer accounts
• Build and maintain relationships with customer stakeholders
• Translate business requirements into technical solutions and recommendations
• Drive incident resolution, root cause analysis, and problem management
• Analyze application and database issues using advanced SQL skills
• Coordinate with Product, Development, QA, Infrastructure, and Support for timely delivery
• Lead customer review meetings and service governance discussions
• Monitor performance and identify optimization opportunities
• Manage customer escalations and ensure SLAs are met
• Support implementations, upgrades, integrations, and releases
• Provide technical guidance and best practices for Anoud solutions

Skills

SQL expertise

Insurance domain knowledge

Stakeholder management

Customer-facing experience

Incident management

Java knowledge (advantage)

Job description

Location: Chennai (Work from Office - Mandatory)

Experience: 10-15 Years

Employment Type: Full-time

About the Role

Anoud Technologies is seeking an experienced Technical Account Manager to act as the bridge between customers, business stakeholders, and technical teams. The ideal candidate will combine strong technical expertise with customer relationship management skills to ensure successful delivery, support, and adoption of insurance technology solutions.

This role requires deep expertise in the Insurance domain, strong SQL capabilities, and the ability to manage customer expectations while driving technical issue resolution and service excellence. Knowledge of Java is a strong advantage.

Key Responsibilities

• Serve as the primary technical point of contact for assigned customer accounts
• Build and maintain strong relationships with customer business and technical stakeholders
• Understand customer business requirements and translate them into technical solutions and recommendations
• Drive incident resolution, root cause analysis, and problem management activities
• Analyze application and database-related issues using advanced SQL skills
• Coordinate with Product, Development, QA, Infrastructure, and Support teams to ensure timely delivery and issue resolution
• Lead customer review meetings, service governance discussions, and technical workshops
• Monitor application performance and identify opportunities for optimization and enhancement
• Manage customer escalations and ensure adherence to agreed service levels
• Support product implementations, upgrades, integrations, and production releases
• Provide technical guidance and best practices to customers for effective utilization of Anoud solutions

Required Skills & Experience

Mandatory:

• 10-15 years of overall IT experience
• Strong hands-on expertise in SQL, including complex query writing, data analysis and troubleshooting, performance tuning, and database investigation/reporting
• Strong experience in the Insurance Domain (Policy Administration, Claims, Underwriting, Billing, Reinsurance, or related areas)
• Experience in customer-facing roles such as Technical Account Management, Application Support, Technical Consulting, or Service Delivery Management
• Strong stakeholder management and communication skills
• Experience handling customer escalations and critical production issues

Preferred:

• Working knowledge of Java applications and ability to understand application logs, code flow, and integrations
• Experience with APIs, web services, and enterprise application architectures
• Understanding of ITIL processes and service management frameworks

Customer Relationship Management | Technical Problem Solving | Insurance Domain Expertise | Service Delivery & Escalation Management | Stakeholder Communication | Analytical Thinking | Team Collaboration | Ownership & Accountability

Note: Insurance domain experience and strong SQL expertise are mandatory. Java knowledge will be considered an added advantage.