Technical Account Manager

CleanStart; Bengaluru; On-site; INR 1,500,000 - 2,300,000; Full time

Benefits offered by this job

Linux packaging exposure

DevSecOps environment experience

Job summary

CleanStart is seeking a seasoned Technical Account Manager to serve as the primary technical point of contact for assigned enterprise accounts, building strong relationships with customer engineering teams and guiding deployment journeys.

You will lead onboarding, POC, and technical trainings to help customers adopt and integrate container images, and support Kubernetes manifests, Helm charts, and Dockerfile customization across middleware stacks.

Qualifications

• 3–5 years in technical account management, solutions engineering, or a customer facing technical role.
• Strong hands-on experience with Docker and Linux/Unix systems, including building, debugging, and troubleshooting containers in production environments.
• Hands-on experience with Kubernetes and Helm charts.
• Hands-on experience with cloud platforms such as AWS, GCP, and Azure.
• Working knowledge of enterprise middleware technologies (message queues, search platforms, application runtimes).
• Understanding of container security fundamentals, including vulnerability scanning and remediation practices.
• Excellent verbal and written communication skills, with the ability to lead technical discussions with enterprise stakeholders.
• Strong cross-functional collaboration skills.
• Bachelor's degree in computer science or a related field, or equivalent practical experience.

Responsibilities

• Serve as the primary technical point of contact for assigned enterprise accounts, building strong working relationships with customer engineering teams.
• Lead onboarding, proof-of-concept, and technical training sessions to help customers adopt and integrate container images into their environments.
• Support customers with Kubernetes deployment manifests, Helm chart configuration, and Dockerfile customization for their middleware and application stacks.
• Troubleshoot and resolve customer-reported issues across containers, deployments, and image builds, diagnosing root causes and coordinating fixes in a timely manner.
• Provide guidance on vulnerability management and remediation for container images, including scan reports and hardening best practices.
• Collaborate cross-functionally with Engineering, Security, and Delivery teams to ensure timely, high-quality technical delivery.
• Maintain up-to-date technical documentation and deployment guides tailored to each customer's environment.
• Track account health and share regular updates with internal stakeholders.

Skills

Technical account management

Communication

Cross-functional collaboration

Problem solving

Leadership

Education

Bachelor's degree in computer science or related field

Tools

Docker

Linux/Unix

Kubernetes

Helm charts

AWS

GCP

Azure

Job description

• Serve as the primary technical point of contact for assigned enterprise accounts, building strong working relationships with customer engineering teams.
• Lead onboarding, proof-of-concept, and technical training sessions to help customers adopt and integrate container images into their environments.
• Support customers with Kubernetes deployment manifests, Helm chart configuration, and Dockerfile customization for their middleware and application stacks.
• Troubleshoot and resolve customer-reported issues across containers, deployments, and image builds, diagnosing root causes and coordinating fixes in a timely manner.
• Provide guidance on vulnerability management and remediation for container images, including scan reports and hardening best practices.
• Collaborate cross-functionally with Engineering, Security, and Delivery teams to ensure timely, high-quality technical delivery.
• Maintain up-to-date technical documentation and deployment guides tailored to each customer's environment.
• Track account health and share regular updates with internal stakeholders.

• Serve as the primary technical point of contact for assigned enterprise accounts, building strong working relationships with customer engineering teams.
• Lead onboarding, proof-of-concept, and technical training sessions to help customers adopt and integrate container images into their environments.
• Support customers with Kubernetes deployment manifests, Helm chart configuration, and Dockerfile customization for their middleware and application stacks.
• Troubleshoot and resolve customer-reported issues across containers, deployments, and image builds, diagnosing root causes and coordinating fixes in a timely manner.
• Provide guidance on vulnerability management and remediation for container images, including scan reports and hardening best practices.
• Collaborate cross-functionally with Engineering, Security, and Delivery teams to ensure timely, high-quality technical delivery.
• Maintain up-to-date technical documentation and deployment guides tailored to each customer's environment.
• Track account health and share regular updates with internal stakeholders.

Requirements

• 3–5 years of experience in technical account management, solutions engineering, or a customer facing technical role.
• Strong hands‑on experience with Docker and Linux/Unix systems, including building, debugging, and troubleshooting containers in production environments.
• Hands‑on experience with Kubernetes and Helm charts.
• Hands‑on experience with cloud platforms such as AWS, GCP, and Azure.
• Working knowledge of enterprise middleware technologies (message queues, search platforms, application runtimes).
• Understanding of container security fundamentals, including vulnerability scanning and remediation practices.
• Excellent verbal and written communication skills, with the ability to lead technical discussions with enterprise stakeholders.
• Strong cross‑functional collaboration skills.
• Bachelor's degree in computer science or a related field, or equivalent practical experience.

Good to Have

• Exposure to Linux packaging and container build systems.
• Experience in a software supply‑chain security or DevSecOps environment.