Tech Mahindra Hiring For AP Trainer

Tech Mahindra; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Tech Mahindra seeks an Accounts payable Knowledge Transfer Trainer to plan, govern, and execute end-to-end KT for invoice processing, travel and expense, and payments during transition and early operations. The role translates client and SME knowledge into controlled learning assets, validates learner proficiency, and manages go-live readiness.

You will partner with operations, quality, transition, and client stakeholders to stabilize service delivery and enable timely handover to

Qualifications

• Experience in end-to-end knowledge transfer for accounts payable processes.
• Ability to translate SME knowledge into learning assets and SOPs.
• Strong knowledge of procure-to-pay cycle, travel & expense, and payments.
• Experience with ERP systems (Oracle or equivalents) and MS Office.

Responsibilities

• Own knowledge transfer lifecycle from planning to handover.
• Create KT plan, curriculum, calendars, risk logs, governance dashboard.
• Coordinate with client SMEs and teams to confirm scope, SLAs, and variations.
• Facilitate knowledge acquisition via walkthroughs, shadowing, teach-back sessions.
• Develop SOPs, process maps, job aids, and training decks with sign-off.
• Define proficiency criteria and conduct knowledge checks and certifications.
• Prepare go-live readiness reports covering coverage and risks.
• Lead stabilization learning during hypercare with focused refreshers.
• Run governance with reporting on performance, risks, and actions.
• Establish exit criteria and structured handover to operations.

Skills

P2P knowledge

Transition governance

SOP creation

Financial controls

ERP knowledge

MS Office

Analytical skills

Tools

Oracle ERP

Job description

Job Description for accounts payable Knowledge Transfer Trainer

Role Summary

The Accounts payable Knowledge Transfer and stabilization Lead will plan, govern, and execute end-to-end knowledge transfer for invoice processing, travel and expense, and payments during transition and early operations. The role will translate client and SME knowledge into controlled learning assets, validate learner proficiency, manage go-live readiness, and partner with operations, quality, transition, and client stakeholders to stabilize service delivery, reduce operational risk, and enable timely handover to business-as-usual teams.

Process Scope

• Invoice Processing: Invoice receipt and validation, purchase order and non-purchase order invoices, three-way matching, coding, approvals, exception handling, holds, and issue resolution.
• Travel and Expense: Expense report submission and review, policy compliance, supporting-document validation, corporate card reconciliation, exception management, and employee query resolution.
• Payments: Payment proposal and run, payment-method validation, approval controls, bank-file processing, payment exceptions, rejections, returns, and payment-status queries.

Key Responsibilities

• Own the knowledge transfer lifecycle from due diligence and planning through knowledge acquisition, validation, go-live, stabilization, and formal handover to business-as-usual operations.
• Create and maintain the KT plan, curriculum, session calendar, topic tracker, attendance records, risks, dependencies, action log, and governance dashboard across invoice processing, travel and expense, and payments.
• Coordinate with client SMEs, transition leads, operations, quality, and technology teams to confirm process scope, regional variations, systems, controls, service-level requirements, and exception scenarios.
• Facilitate knowledge acquisition through process walkthroughs, shadowing, reverse shadowing, hands-on practice, case-based learning, and teach-back sessions.
• Develop, review, and control SOPs, process maps, desktop procedures, job aids, exception matrices, decision trees, training decks, and assessment banks, ensuring timely SME and client sign-off.
• Define proficiency criteria and conduct knowledge checks, mock transactions, process simulations, PKTs, teach-backs, and certification assessments to establish production readiness.
• Prepare go-live readiness reports covering knowledge coverage, resource certification, system and access readiness, open gaps, operational risks, dependencies, and mitigation plans.
• Lead the stabilization learning plan during hypercare by monitoring errors, quality trends, escalations, turnaround times, backlog, and recurring queries, and by deploying focused refreshers and remediation interventions.
• Run daily or weekly stabilization governance with clear reporting on performance, risks, root causes, corrective actions, owners, and closure dates.
• Establish exit criteria and complete structured handover to operations, including residual-risk documentation, knowledge repository ownership, refresher plans, and post-transition support requirements.

Key Skills and Competencies

• Strong end-to-end Procure to Pay knowledge, with hands-on expertise in invoice processing, travel and expense, and payments.
• Demonstrated expertise in transition methodology, knowledge transfer planning, due diligence, process discovery, readiness assessment and stabilization governance.
• Ability to convert tacit SME knowledge into clear, controlled, and auditable SOPs, process maps, exception guides, and learning assets.
• Strong understanding of financial controls, approval matrices, segregation of duties, policy compliance, audit requirements, data security, and operational risk.
• Working knowledge of ERP and workflow platforms such as Oracle, or equivalent systems, along with Microsoft Office.
• Strong analytical capability to interpret quality,