Tech Mahindra Customer Support Jobs - Remote & Onsite Roles

The Elitejob; India; Remote; INR 300,000 - 500,000; Full time

Benefits offered by this job

Competitive salary

Health and wellness programs

Flexible work arrangements

Learning and development opportunities

Job summary

A leading technology solutions provider in India is seeking dynamic individuals for a Customer Support role. You will provide exceptional service to global clients, addressing their needs through various channels. The ideal candidate should possess strong communication and problem-solving skills, with prior experience in customer-facing roles being advantageous. The company offers competitive salaries, health benefits, and flexible work arrangements, fostering a culture of innovation and growth.

Qualifications

• Experience in customer support or call center environment is preferred.
• Knowledge of customer support best practices and industry standards.
• Ability to understand technical concepts and explain them simply.

Responsibilities

• Provide exceptional customer service through various channels.
• Respond to customer inquiries and resolve issues promptly.
• Process and document customer interactions in the system.

Skills

Excellent verbal and written communication skills

Strong problem-solving skills

Ability to remain calm in high-pressure situations

Experience in a customer-facing role

Ability to multitask

Familiarity with CRM systems

Customer-centric mindset

Job description

Job Summary

Tech Mahindra is a leading provider of technology solutions and business services, offering a wide range of career opportunities across various domains. We are currently seeking dynamic, customer-focused individuals to join our Customer Support team. Whether you are looking for a remote or onsite role, Tech Mahindra provides flexibility in the work environment while offering exciting career growth opportunities. As a Customer Support professional, you will play a vital role in providing exceptional service to our global clients, ensuring that all customer needs and queries are addressed promptly and effectively.

Key Responsibilities

• Provide exceptional customer service through various channels, including phone, email, and chat.
• Respond to customer inquiries and resolve issues in a timely and professional manner.
• Troubleshoot and provide solutions for product or service-related issues.
• Maintain a high level of customer satisfaction by providing accurate and comprehensive support.
• Collaborate with internal teams to escalate and resolve complex queries.
• Process and document customer interactions in the customer management system.
• Identify and report common issues or customer concerns to improve products and services.
• Follow up with customers to ensure their concerns are fully addressed and to gather feedback for improvement.

Required Skills and Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving skills with the ability to think analytically and critically.
• Ability to remain calm and professional in high-pressure situations.
• Experience in a customer-facing role, preferably in customer support or call center environment.
• Ability to multitask and manage time effectively.
• Familiarity with CRM systems or customer management software.
• A proactive and customer-centric mindset.

Experience

• Prior experience in customer support, technical support, or a related field is highly preferred.
• For remote roles, experience with virtual collaboration tools is beneficial.
• Experience handling customer complaints, troubleshooting issues, and maintaining a professional relationship is a plus.

Working Hours

• Flexible working hours are available for remote roles.
• Onsite roles may require standard business hours, with some opportunities for shift-based work.
• Occasional weekend and holiday shifts may be required depending on the nature of the role and client needs.

Knowledge, Skills, and Abilities

• Knowledge of customer support best practices and industry standards.
• Ability to understand technical concepts and explain them in simple terms to customers.
• Strong interpersonal skills with the ability to connect with customers from diverse backgrounds.
• Strong organizational skills with attention to detail.
• Self-motivated and able to work independently, especially in remote work settings.

Benefits

• Competitive salary and performance-based incentives.
• Health and wellness programs, including medical, dental, and vision insurance.
• Paid time off and holiday benefits.
• Learning and development opportunities to enhance career growth.
• Flexible work arrangements, including remote work options.
• Employee assistance programs to support personal and professional well-being.
• Opportunities for career advancement within Tech Mahindras global network.

Why Join Tech Mahindra?

At Tech Mahindra, we believe in creating a work environment that fosters innovation, collaboration, and professional growth. Our customer support team plays a pivotal role in shaping the customer experience, and we are dedicated to providing employees with the tools and resources they need to succeed. Join us and be a part of a global team that is transforming businesses and making a lasting impact on customer satisfaction.

How to Apply

Interested candidates can apply online by visiting the Tech Mahindra Careers page. Please submit your updated resume along with a brief cover letter detailing your relevant experience and interest in the position. Our HR team will review your application, and successful candidates will be contacted for an interview. We encourage applicants from diverse backgrounds and experiences to apply.

Tech Mahindra is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We look forward to welcoming talented individuals who are passionate about customer support to our team!