Customer Service Executive Jobs in Tech Mahindra - Pune

VIHU; Maharashtra; Hybrid; INR 225,000 - 450,000; Full time

Benefits offered by this job

Hybrid work environment

Competitive salary

Job summary

Tech Mahindra in Pune is hiring a Customer Service Executive to support our customer care center. Join a dynamic team and contribute to resolving inquiries via chat and phone.

The role suits freshers to those with up to 5 years of experience, with strong communication and problem-solving skills. Hybrid work arrangement and a competitive salary in the 2.25–4.5 LPA range are offered.

Qualifications

• High school diploma or equivalent
• 0–5 years of customer service experience
• Strong communication and problem-solving skills
• Ability to thrive in a fast-paced, customer-centric environment
• Willingness to learn and adapt to new technologies

Responsibilities

• Provide exceptional customer service through chat and phone
• Assist customers with inquiries, troubleshooting, and issue resolution
• Maintain accurate customer records and documentation
• Collaborate with team members to meet and exceed service targets
• Create positive and memorable customer experiences

Skills

Communication skills

Problem-solving

Freshers welcome

Education

High school diploma or equivalent

Job description

Job Requirements

Job Title: Customer Service Executive

Company Name: Tech Mahindra

Location: Pune

Salary: Competitive salary range per annum

Qualification

High school diploma or equivalent

0 - 5 years of customer service experience

Job Description

Join the Tech Mahindra team as a Customer Service Executive in Kolkata, West Bengal, and play a crucial role in our customer support center. Whether you're a seasoned professional or just starting your career, if you have a passion for customer care, we encourage you to apply.

Key Responsibilities

• Provide exceptional customer service through various channels, including chat and phone.
• Assist customers with inquiries, troubleshooting, and issue resolution.
• Maintain accurate customer records and documentation.
• Collaborate with team members to meet and exceed service targets.
• Create positive and memorable customer experiences.

Qualifications

• High school diploma or equivalent.
• While previous customer service experience is a plus, we welcome freshers.
• Strong communication and problem-solving skills.
• Ability to thrive in a fast-paced, customer-centric environment.
• Willingness to learn and adapt to new technologies.
• Join Tech Mahindra and embark on a rewarding career in customer service. We offer a competitive annual salary ranging from 2.25-4.5 Lacs per annum, depending on experience and performance, in a hybrid work environment.

FAQs

1Q: What qualifications are required for this role?

A: We require a high school diploma or equivalent. Previous customer service experience is beneficial but not mandatory.

2Q: What is the salary range for this position?

A: The salary for this position is competitive and will be discussed during the interview, based on experience and performance.

3Q: Is prior customer service experience necessary?

A: While prior experience is helpful, we welcome candidates with varying levels of experience, including freshers.

4Q: Is this a hybrid work environment?

A: Yes, this position offers a hybrid work environment, providing flexibility in work arrangements