Tech Lead - IT Service Management 4C

1401 Genpact India Pvt. Ltd.; Hyderabad; Hybrid; INR 2,200,000 - 4,200,000; Full time

Benefits offered by this job

AI transformation

Impact on global enterprises

Learning & mentorship

Global teamwork

Inclusive culture

Job summary

Genpact is seeking a Tech Lead for IT Service Management, hybrid work model in India. Lead ITSM initiatives, collaborate across teams, and ensure timely delivery while maintaining thorough documentation.

The role emphasizes 4C collaboration, stakeholder leadership, and process improvements in a fast-moving, innovative environment. The candidate should have ITSM expertise, strong English skills, and relevant certifications; MBA or analytics credentials are a plus.

Qualifications

• Bachelor degrees in Commerce, Economics, Finance; MBA; ServiceNow certifications.
• Experience with IT Service Management and AI-driven transformation is preferred.
• Strong stakeholder management and leadership in cross-functional teams.

Responsibilities

• Define and execute responsibilities aligned with the Tech Lead role.
• Oversee IT Service Management initiatives.
• Support 4C framework and cross-functional collaboration.
• Ensure timely delivery of assigned tasks and maintain documentation.
• Drive strategic initiatives and process improvements.

Skills

Agile Methodology

Client Relations

Collaboration Tools

Design Thinking

Executive Presence

Incident Management

Inclusion

People Leadership

Personal Effectiveness

Risk Management

Storytelling

Education

Bachelors - Commerce

Bachelors - Economics

Bachelors - Finance

Masters - Business Administration

Masters - Business Analytics Certifications ServiceNow

ServiceNow Certified Application Developer - ServiceNow

ServiceNow Certified System Administrator (CSA) - Udemy

Job description

Tech Lead - IT Service Management

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Define and execute responsibilities aligned with the role of Tech Lead
• IT Service Management
• 4C
• Collaborate with cross-functional teams
• Ensure timely delivery of assigned tasks
• Maintain documentation and reporting
• Support strategic initiatives and process improvements

Qualifications

• Bachelors - Commerce
• Bachelors - Economics
• Bachelors - Finance
• Masters - Business Administration
• Masters - Business Analytics Certifications ServiceNow Certified Application Developer - ServiceNowServiceNow
• ServiceNow Certified System Administrator (CSA) - UdemyUdemy

Required Skills

• Agile Methodology
• Client Relations
• Collaboration Tools
• Design Thinking
• Executive Presence
• Incident Management
• Inclusion
• People Leadership
• Personal Effectiveness
• Risk Management
• Storytelling

Language English (Required)

Language Proficiency - Advanced - C1

Additional Job Location - Job Type Regular

Master Skill List - IT Service Management

Remote Type - Hybrid Work Shift - Day Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

We're an agentic and advanced technology solutions company that runs mission-critical operations for the world's leading companies, while building and deploying the agentic products and technology that power those operations. Our teams bring deep expertise to shape what AI can do and change how businesses actually run. Join us to build the career you want — and be on it because you'll be in it. At Genpact, your expertise grows because you're inside the work. Whether you build AI systems or bring deep knowledge of how businesses run, you'll work on real challenges that change how the world's leading companies operate. There's a lot to learn here, and room to grow.