Engineer - Service Desk N 4A

1401 Genpact India Pvt. Ltd.; Gurugram District; On-site; INR 500,000 - 800,000; Full time

Job summary

Genpact is hiring an Engineer - Service Desk N to monitor and maintain IT systems, troubleshoot issues, and implement security protocols. The role involves collaboration across cross-functional teams to ensure seamless IT service delivery in a fast-moving environment.

Office-based position in India with day shifts; strong English language skills and ITIL/ITSM awareness are preferred. Genpact emphasizes innovation, learning opportunities, and a values-driven culture.

Qualifications

• Bachelor's degree in a relevant field (as listed).
• Strong understanding of IT service management and networks is expected.
• Proficiency in English and high-level communication skills required.

Responsibilities

• Monitor and maintain IT systems and networks.
• Troubleshoot and resolve technical issues across applications and platforms.
• Implement and manage security protocols to protect data and systems.

Skills

Agile Methodology

Collaboration Tools

Design Thinking

Engineering Services

Executive Presence

Inclusion

IT Consulting Services

IT Service Management

Personal Effectiveness

Service Integration and Management

Storytelling

Workplace Services

English Proficiency

C2 Proficiency

Education

Bachelors - Computer Engineering

Bachelors - Database Management

Bachelors - Information Systems

Bachelors - Information Technology

Bachelors - Network Engineering

Job description

Engineer - Service Desk N

Ready to turn bold ideas into real-world impact? At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Monitor and maintain the performance of IT systems and networks;
• Troubleshoot and resolve technical issues across various applications and platforms;
• Implement and manage security protocols to protect data and systems from threats;
• Collaborate with cross-functional teams to ensure seamless operation of IT services;
• Identify opportunities for process improvements and efficiency enhancements in IT operations;
• Conduct regular system audits and create reports on system health and performance;
• Assist in the planning and execution of IT projects and initiatives;
• Stay current with technological trends and developments in the IT industry.

Qualifications

• Bachelors - Computer Engineering
• Bachelors - Database Management
• Bachelors - Information Systems
• Bachelors - Information Technology
• Bachelors - Network Engineering

Certifications

ServiceNow Certified Application Developer - ServiceNowServiceNow

Required Skills

• Agile Methodology
• Collaboration Tools
• Design Thinking
• Engineering Services
• Executive Presence
• Inclusion
• IT Consulting Services
• IT Service Management (ITSM)
• Personal Effectiveness
• Service Integration and Management (SIAM)
• Storytelling
• Workplace Services
• Language English (Required)
• Language Proficiency - Proficient - C2

Additional Job Location and Details

Additional Job Location - Job Type Regular Master Skill List - Service Desk N Remote Type - Office Work Shift - Day Job (India)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way.

We're an agentic and advanced technology solutions company that runs mission-critical operations for the world's leading companies, while building and deploying the agentic products and technology that power those operations.

Our teams bring deep expertise to shape what AI can do and change how businesses actually run. Join us to build the career you want - and be on it because you'll be in it. At Genpact, your expertise grows because you're inside the work. Whether you build AI systems or bring deep knowledge of how businesses run, you'll work on real challenges that change how the world's leading companies operate. There's a lot to learn here, and room to grow.

Genpact never asks applicants to pay to be part of our hiring process.