Tech Lead - IT Service Management 4C

BrightClaim; Gurugram District; Hybrid; INR 3,000,000 - 5,400,000; Full time

Job summary

Genpact in India is seeking a Tech Lead for IT Service Management to drive delivery, collaboration, and process improvements in a fast-paced, AI-powered environment.

The role demands strong leadership, cross-functional collaboration, and a proven track record in incident management and transformation projects. Hybrid work setup and a focus on innovative, scalable solutions are offered.

Qualifications

• Bachelor's degrees in Commerce, Economics or Finance.
• Masters in Business Administration or Business Analytics preferred.
• Experience in IT service management is a plus.

Responsibilities

• Define and execute responsibilities aligned with the role of Tech Lead.
• IT Service Management responsibilities and ownership.
• Contribute to 4C initiatives and IT simplification.
• Collaborate with cross-functional teams to deliver outcomes.
• Ensure timely delivery of assigned tasks and milestones.
• Maintain comprehensive documentation and reporting.
• Support strategic initiatives and process improvements.

Skills

Agile Methodology

Client Relations

Collaboration Tools

Design Thinking

Executive Presence

Incident Management

Inclusion

People Leadership

Personal Effectiveness

Risk Management

Storytelling

Education

Bachelors - Commerce

Bachelors - Economics

Bachelors - Finance

Masters - Business Administration

Masters - Business Analytics

Tools

ServiceNow Certified Application Developer

ServiceNow Certified System Administrator (CSA)

Job description

Tech Lead - IT Service Management

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting‑edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Define and execute responsibilities aligned with the role of Tech Lead
• IT Service Management
• 4C
• Collaborate with cross-functional teams
• Ensure timely delivery of assigned tasks
• Maintain documentation and reporting
• Support strategic initiatives and process improvements

Qualifications

• Bachelors - Commerce
• Bachelors - Economics
• Bachelors - Finance
• Masters - Business Administration
• Masters - Business Analytics

Certifications

• ServiceNow Certified Application Developer - ServiceNowServiceNow
• ServiceNow Certified System Administrator (CSA) - UdemyUdemy

Required Skills

• Agile Methodology
• Client Relations
• Collaboration Tools
• Design Thinking
• Executive Presence
• Incident Management
• Inclusion
• People Leadership
• Personal Effectiveness
• Risk Management
• Storytelling

Language

English (Required)

Language Proficiency -

Advanced - C1

Job Type

Regular

Master Skill List -

IT Service Management

Remote Type -

Hybrid

Work Shift -

Day Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.