Tech Lead - Application Support N 4C

BrightClaim; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Genpact is seeking a Tech Lead for Application Support to guide a skilled team, drive incident resolution, and optimize end-user experiences across platforms. The role emphasizes mentoring, documentation, and proactive service improvements.

The position requires a solid technical background, leadership experience, and the ability to stay ahead of industry trends in application support.

Qualifications

• Bachelor's or Master's degree in a technical field.
• Strong troubleshooting and problem-solving skills.
• Experience leading application support teams or similar roles.

Responsibilities

• Lead and mentor a team of application support specialists.
• Provide technical expertise and guidance to troubleshoot and resolve complex application issues.
• Collaborate with cross-functional teams to implement and maintain applications.
• Develop and maintain support documentation and procedures for applications.
• Monitor application performance and identify areas for improvement.
• Coordinate with vendors for escalated support cases and issue resolution.
• Conduct regular training sessions for team members to enhance their skills and knowledge.
• Stay updated on industry trends and best practices in application support.

Skills

Agile Methodology

Client Relations

Collaboration Tools

Unix Shell Scripting

Education

Bachelor's - Computer Engineering

Bachelor's - Computer Science

Bachelor's - Information Technology

Masters - Software Engineering

Tools

AWS

Kubernetes

Job description

Tech Lead - Application Support N

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Lead and mentor a team of application support specialists
• Provide technical expertise and guidance to troubleshoot and resolve complex application issues
• Collaborate with cross-functional teams to implement and maintain applications
• Develop and maintain support documentation and procedures for applications
• Monitor application performance and identify areas for improvement
• Coordinate with vendors for escalated support cases and issue resolution
• Conduct regular training sessions for team members to enhance their skills and knowledge
• Stay updated on industry trends and best practices in application support.

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

Certifications

AWS Certified DevOps Engineer - Professional - Amazon Web Services (AWS)Amazon Web Services (AWS), Certified Kubernetes Administrator (CKA) - CNCF (Cloud Native Computing Foundation)CNCF (Cloud Native Computing Foundation)

Required Skills

Agile Methodology, Client Relations, Collaboration Tools, Unix Shell Scripting

Language

English (Required), English (Required)

Language Proficiency -

Proficient - C2

Job Type

Regular

Master Skill List -

Application Support N

Remote Type -

Office

Work Shift -

Day Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.