Tech Lead - Application Support N 4C

1401 Genpact India Pvt. Ltd.; Mumbai; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

Genpact in Mumbai seeks a senior Application Support Lead to guide a team of specialists and provide expert troubleshooting for complex issues. The role collaborates with cross-functional teams to maintain applications and improve performance.

The ideal candidate has degrees in CS/IT/Engineering, a Masters in Software Engineering, and AWS DevOps certification, with strong English proficiency for client-facing interactions.

Qualifications

• Bachelors in Computer Engineering, CS or IT; Masters in Software Engineering.
• AWS Certified DevOps Engineer - Professional certification.
• Experience in application support or production support environments.
• Strong English language ability (proficient for professional work).

Responsibilities

• Lead and mentor a team of application support specialists.
• Provide technical expertise to troubleshoot and resolve complex issues.
• Collaborate with cross-functional teams to implement and maintain applications.
• Develop and maintain support documentation and procedures.
• Monitor application performance and identify areas for improvement.
• Coordinate with vendors for escalated support cases and resolution.
• Conduct regular training sessions to enhance team skills.
• Stay updated on industry trends and best practices in application support.

Skills

Agile Methodology

Client Relations

Production Engineering

Production Support

English Proficiency

Education

Bachelors - Computer Engineering

Bachelors - Computer Science

Bachelors - Information Technology

Masters - Software Engineering

AWS Certified DevOps Engineer - Professional

Job description

Job Description

• Lead and mentor a team of application support specialists
• Provide technical expertise and guidance to troubleshoot and resolve complex application issues
• Collaborate with cross-functional teams to implement and maintain applications
• Develop and maintain support documentation and procedures for applications
• Monitor application performance and identify areas for improvement
• Coordinate with vendors for escalated support cases and issue resolution
• Conduct regular training sessions for team members to enhance their skills and knowledge
• Stay updated on industry trends and best practices in application support.

Qualifications

• Bachelors - Computer Engineering
• Bachelors - Computer Science
• Bachelors - Information Technology
• Masters - Software Engineering Certifications AWS Certified DevOps Engineer - Professional - Amazon Web Services (AWS)Amazon Web Services (AWS)

Required Skills

• Agile Methodology
• Client Relations
• Production Engineering
• Production Support Language English (Required)
• English (Required) Language Proficiency - Proficient - C2

Additional Job Location

• Job Type Regular
• Master Skill List - Application Support N
• Remote Type - Hybrid Work Shift - Day Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Our teams bring deep expertise to shape what AI can do and change how businesses actually run. Join us to build the career you want — and be on it because you'll be in it. At Genpact, your expertise grows because you're inside the work. Whether you build AI systems or bring deep knowledge of how businesses run, you'll work on real challenges that change how the world's leading companies operate. There's a lot to learn here, and room to grow.