Tech/Customer Support_ International Voice Support Specialist

Interscripts Software; Hyderabad; On-site; INR 300,000 - 540,000; Full time

Job summary

Interscripts Software in Hyderabad is hiring an International Voice Support Specialist to handle MyChart-related patient calls, emails, and in-basket requests. The position requires 1–2 years of healthcare customer support experience and a willingness to work in Rotational shifts (24/7) with immediate joining.

You will be the first point of contact for patients and providers, assisting with login issues, password resets, and profile activation, while documenting interactions in the CRM/ticketing

Qualifications

• 2 years of healthcare customer support (voice) experience, MyChart or Epic support.
• Excellent verbal and written communication with high rating expectations.
• Ability to handle multiple channels (phone, email, tickets).
• Immediate joiners preferred (short notice).
• Basic knowledge on ServiceNow is a plus and Epic hyperspace/workflow knowledge.

Responsibilities

• Handle inbound calls, emails, and in-basket messages for MyChart support.
• Assist users with account access, password resets, and profile activation.
• Troubleshoot login issues with a focus on customer satisfaction.
• Document all interactions in the CRM/ticketing tool.
• Escalate complex issues to Level 2 support when required.
• Provide step-by-step guidance for navigating MyChart features.
• Maintain SLAs and ensure timely resolution.

Skills

Communication skills

Technical troubleshooting

Voice support

CRM ticketing

Multi-channel support

Education

Graduate degree

Tools

EPIC

EPIC Hyperspace

EPIC workflow

ServiceNow

CRM ticketing

MyChart

Job description

Technical Support / Customer Service International Voice Support Specialist

Location: Hyderabad (Work from site) Experience: 1 - 2 Years Employment Type: Full-Time Shift: Rotational shifts (24/7 support) Joining: Immediate

Program: MyChart International Voice Support

Our requirement: Strong communication & technical skills with the ability to convey complex information effectively

We are urgently looking for an International Voice Support Specialist to join our growing IT healthcare team. The ideal candidate will handle patient support calls, emails, and in-basket requests related to the MyChart portal.

You will be the first point of contact for patients and healthcare providers, assisting with login issues, password resets, account setup, and general MyChart troubleshooting.

This is a priority position with quick interview and onboarding process

Key Responsibilities:

• Handle inbound calls, emails, and in-basket messages for MyChart support.
• Assist users with account access, password resets, and profile activation.
• Troubleshoot login issues efficiently with high customer satisfaction.
• Document all interactions accurately in the CRM/ticketing tool.
• Escalate complex issues to Level 2 support or relevant departments when required.
• Provide step-by-step guidance to users to help them navigate MyChart features.
• Maintain service level agreements (SLAs) and ensure timely resolution.

Requirements:

• Good experience in customer support (any domain)
• 2 years of experience in Health care customer support (Voice)/ MyChart or Epic Support - Voice
• Excellent communication skills both verbal and written (4.5 5 rating is mandated to qualify)
• Strong customer service orientation and problem-solving ability.
• Comfortable handling multiple channels (phone, email, and ticket systems).
• Basic understanding of healthcare workflows or EHR (Electronic Health Records) /EMR (Electronic Medical Records) systems is a plus.
• Immediate joiners or short notice period (5 Days preferred).
• Additional Skill Basic knowledge on ServiceNow - (Certified/Non-Certified)
• User management, and workflow support | Proficiency in supporting incidents, requests, and change management processes | Administration expertise.
• EPIC - (Certified/Non-Certified)
• EPIC Hyperspace knowledge
• EPIC workflow knowledge

Education:

• Graduate in any discipline.
• Healthcare \ Customer support background preferred.

Why Join Us?

• Work with a dynamic and supportive healthcare team.
• Great learning exposure with potential for Epic certification.
• Fast-track hiring process interviews ongoing this week