Teamcenter Support Engineer

Tekskills Inc.; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Tekskills Inc. in Bengaluru seeks a skilled Teamcenter Support Engineer with 3 to 6 years of experience to provide technical support and administration for Teamcenter PLM solutions. The role focuses on ensuring seamless operation, performance optimisation, and effective incident handling across environments.

You will troubleshoot, configure upgrades, assist in customisations, and document solutions for internal knowledge sharing, while collaborating with IT and development teams on improvements.

Qualifications

• Strong knowledge of Teamcenter architecture, modules, and administration.
• Experience with Teamcenter integration using SOA, ITK, RAC, or SOA services.
• Proficient in troubleshooting server, database (Oracle/SQL Server), and client issues.
• Familiarity with CAD integrations and multiple OS environments.
• Understanding PLM workflows, data models, and security configurations.
• Excellent analytical and communication skills; able to work independently or in a team.

Responsibilities

• Provide L1/L2 support for Teamcenter users and resolve issues promptly.
• Monitor, maintain, and optimise Teamcenter environments for performance.
• Analyse, troubleshoot, and resolve software defects and integration problems.
• Coordinate upgrades, patches, and new releases with IT and app teams.
• Assist in configuring and customising Teamcenter modules per business needs.
• Document solutions, workarounds, and user guides for knowledge base.
• Collaborate with development teams on fixes and system improvements.
• Ensure adherence to SLAs by prioritising incidents by severity and impact.
• Support integration of Teamcenter with CAD tools, ERP, and other systems.
• Participate in root cause analysis and process improvement initiatives.
• Provide training and technical guidance to end-users and junior staff.

Skills

Teamcenter architecture

Teamcenter administration

SOA ITK RAC integration

Oracle/SQL Server troubleshooting

CAD integrations (NX CATIA SolidWorks)

UNIX/Linux and Windows OS

Analytical problem solving

Effective communication

Education

Bachelor's degree in Engineering or Computer Science

Job description

We are seeking a skilled Teamcenter Support Engineer with 3 to 6 years of experience to join our team. The ideal candidate will provide technical support and administration for Teamcenter PLM (Product Lifecycle Management) solutions, ensuring seamless operation and enhancement of PLM systems.

Key Responsibilities:

• Provide L1/L2 support for Teamcenter users, resolving technical issues promptly and effectively.
• Monitor, maintain, and optimise the performance of Teamcenter environments.
• Analyse, troubleshoot, and resolve software defects and integration problems.
• Coordinate with IT and application teams to implement upgrades, patches, and new releases.
• Assist in configuring and customising Teamcenter modules based on business needs.
• Document technical solutions, workarounds, and user guides for internal knowledge base.
• Collaborate with development teams on defect fixes, enhancements, and system improvements.
• Ensure adherence to agreed SLAs by prioritising incidents and service requests according to severity and impact.
• Support integration of Teamcenter with CAD tools, ERP, and other enterprise systems.
• Participate in root cause analysis for recurring issues and recommend process improvements.
• Provide training and technical guidance to end-users and junior support staff.

Required Skills & Qualifications:

• Strong knowledge of Teamcenter architecture, modules, and administration.
• Bachelors degree in Engineering, Computer Science, or related field.
• Experience with Teamcenter integration using SOA, ITK, RAC, or SOA services.
• Proficient in troubleshooting server, database (Oracle/SQL Server), and client issues.
• Familiarity with CAD integrations (NX, CATIA, SolidWorks, etc.) is a plus.
• Experience with UNIX/Linux and Windows operating systems.
• Understanding of PLM workflows, data models, and security configurations.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.