Team Member - Process Excellence(Thane -JB10)

Aditya Birla Capital; Maharashtra; On-site; INR 600,000 - 1,000,000; Full time

Job summary

A leading financial services firm in India is seeking a professional to act as an interface between Business/Operations and Technology vendors. The role involves driving resolutions on technology solutions, requirement gathering, and implementing automation. The ideal candidate will facilitate better communication among stakeholders and manage UAT processes efficiently to ensure timely project delivery. The position offers the opportunity to work on varied projects in a dynamic environment, aimed at enhancing operational efficiencies.

Responsibilities

• Understand business change needs and assess impacts.
• Gather requirements from Ops process owners.
• Prepare Business Requirement documents and test cases.
• Perform UAT and obtain sign-off from stakeholders.

Job description

Job Purpose

This role acts as an interface between Business/Operations and Technology vendors to drive resolutions on new products, defects, change requests or new functionality, and help Business/Operations implement technology solutions cost‑effectively by determining requirements of a project or program and communicating them clearly to stakeholders, facilitators and partners: business case, CBA, requirement gathering, assistance in UAT, implementation, project management.

Job Context & Challenges

About the Health Insurance Industry – The current market sees more than 15 non‑life players in the private space and 5 exclusive private players in the health insurance space trying to capture a sizable market share, while the nationalised service provider remains a strong competitor. In addition, the business dynamics are such that the overall market on an annual basis is to the tune of roughly 10,000 Crs, of which close to 85% renews with the existing service provider. This narrows the opportunity for fresh business to roughly 1,500 Crs. With SMEs and start‑ups driving the Indian economy, the opportunity to cater to these segments is immense and growing year on year.

Opportunities – With the advent of medical advancements, lifestyle changes, and socio‑economic shifts, clients face challenges to cater to the needs of a diverse workforce. Increasingly Indian clients consider group benefits as a lever to manage employee expectations, talent acquisition and retention. It becomes important to understand their psyche and provide tailored solutions that help them meet objectives and bring profitable revenue for the company.

Key Challenges for the role

• Finding the right people with niche skill sets and ensuring rapid up‑skilling and retention.
• Creating a process‑oriented culture by standardising processes and documenting them via SOPs.
• Driving awareness, communication and a strong mechanism to secure buy‑ins from key stakeholders to adhere to SOPs and support outsourcing, process re‑engineering and automation initiatives.
• Keeping pace with the dynamic economic and regulatory environment without compromising quality of service delivery despite limited resources.
• Strategising, creating and driving a strong controlled mechanism to outsource and automate despite limited availability and suboptimal vendors and systems.
• Building a robust mechanism to ensure consistent delivery of services despite limited resources, geographical reach of vendors, volume fluctuations and short time‑frames to course‑correct deviations or SLA issues.

KRA 1: Supporting Business Implementation

Helping business implement technology solutions in a cost‑effective way: understanding business change needs, assessing impacts, capturing, analysing and documenting requirements and supporting communication and delivery with relevant stakeholders.

• Requirement gathering from Ops process owners, clearly stating the business needs and aligning them with business processes.
• Preparation of Business Requirement documents and test cases.
• Translating business requirements into product/process/system specifications.
• Liaison with other IT colleagues to collectively fulfil system delivery responsibilities on cross‑functional projects.

KRA 2: Automation and UAT Implementation

Implementation of new releases and automation of existing applications.

• Perform UAT and obtain sign‑off from stakeholders for movement to Pre‑Production and Production environments of relevant systems/applications.