Team Member - Priority Support Center

Tata; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Job summary

Tata Tele Business Services (TTBS) in Hyderabad seeks a Team Member for the Priority Support Center (Senior Executive / Technical Call Centre). You will handle inbound calls and emails for voice and data products, drive customer satisfaction, and meet KPIs in a dynamic, 24/7 shift environment.

The role requires strong communication in English and Hindi, solid knowledge of telecom tech, and experience with premium customer support.

Qualifications

• Excellent communication skills with command over English and Hindi
• Strong customer handling skills and customer-centric approach
• Good analytic and interpersonal skills
• Sound knowledge of telecom technology
• Experience with QRC at call centres for premium customers
• Hands-on experience in voice and data products such as leased line/voice services

Responsibilities

• Handle transactions (calls/emails) in an integrated contact center for voice & data products
• Meet personal KPIs/KRAs and maintain high customer focus
• Be a team player with strong technical aptitude
• Manage high-end telecom products including leased line and voice services
• Respond effectively to customers, signatories, and internal teams

Job description

Job Description:

Division

Fulfil

Function / Sub Function

PSC

Role Title

Team Member- Priority Support Center (Senior Exe / Technical Call Centre)

Role Code

001

Reporting Structure

Team Lead Priority Centre (Technical Call Centre)

Grade/Level

A / Senior Exe.

Location

Hyderabad

Job responsibility

• Responsible for handling transactions (Calls/emails/) in an operations of an integrated (calls/emails/complaints) contact center for Voice & Data products
• Responsible for handling personal KPIs/KRAs
• Team player, Tech Savvy
• Responsible for high level of customer focus
• Having a strong hold on telecom products of leased line and voice products

Shift Working

Working in shifts (24/7)

Key Customer

End customer, authorized signatories, clients, Internal teams

Skills

• Excellent communication skills and hold on English & Hindi
• Strong customer handling skills
• Customer centric and high focus on customer facing processes
• Excellent grip on high end leased line and voice products
• Excellent hands on experience in handling QRC at call centre for Premium Customer Base
• Sound Knowledge in Telecom Technology

Preferred Skills

Industry preferred from Technical – Call Centre / BPO / KPO /

Diversity

Qualification

Any Graduation / Diploma

Overall Work Experience

• Minimum 1- 2 years of experience in the BPO segment handling highend telecom customers
• Hands on experience in voice and data products people handling and customer interaction

Behavioural Attributes

• Strong customer focus
• Good analytical skills
• Strong communication and interpersonal skills
• Inclination towards innovation
• Good Computer Knowledge

Transforming Businesses through Digitalization

Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.

Our People Shape Our Journey Ahead

We are India’s leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.