Partner Manager - Regular

Tata; Ahmedabad District; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Tata Tele Business Services (TTBS) in India seeks a results-driven channel partner manager to drive new business through partners and strengthen customer relationships. You will enable partners and customers, coordinate with sales, marketing and solutions teams, and ensure timely training and execution of GTM initiatives.

The role focuses on driving channel productivity, ROI, and new logos, while ensuring policy adherence and effective issue resolution with partners.

Qualifications

• Channel partner management experience beneficial.
• Strong presentation and English communication.
• Ability to drive GTM initiatives with partners.

Responsibilities

• Enable partners and customers with service support.
• Coordinate with internal support functions.
• Manage channel partner manpower attrition.
• Complete business planning with active partners by the 8th of every month.
• Drive partner training and capability building.
• Run demand generation and partner-focused programs.

Skills

Channel management

Partner enablement

Sales through channel

GTM strategy

Cross-functional collaboration

Job description

Job Description:

Key Relationships

• External: Customers, Channel Partners, FOS
• Internal: Sales, Commercial, Marketing, Solutions, Finance, Collection, Order login, Network.

Key Result Areas

• Product: PRI/ILL/MPLS/SIP TRUNK/MOBILE/DATA CENTER
• SERVICES/TOLL FREE
• New business acquisition through partners Customer Satisfaction and Channel Satisfaction
• Addition of new logos as per AOP Quality of funnel and Growth
• Driving EPPC (Existing Product per Customer)

Responsibilities

• Enabling partners and customers with service support from TTL
• support functions
• Controlling Channel & Channel Partner Manpower (FOS) attrition.
• Ensuring completion of Business Planning with all active channel partners before 8th of every month.
• Driving the capability building plan with partners by ensuring timely trainings for various parameters
• Driving the coverage programs like demand generation, customer focused programs, industry forum participations etc.
• Assisting the Partners in Large deal Closures by accompanying them for Customer calls
• Ensuring Channel Policy Adherence and Processes in the assigned territory
• Facilitating the issue resolutions at customer end through partners and support teams, if any.
• Capability presentation in accounts with solution architect to achieve Target EPPC (Existing Product Per customer)
• Sales through the Channel Partners
• Responsible for Channel partner productivity and their ROI
• Keep Abreast with Competitive activities in the region
• Segment wise product focus to drive new business

Capabilities and competencies

• Understanding of wireless & wire line telecom solutions
• Good Oral and Written Presentation skills
• Strong crosses functional skills to collaborate with commercial, program management, Technology and Finance.
• Innovative and flexible in strategising GTM Approach
• Flexible for learning new products and processes

Transforming Businesses through Digitalization

Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.

Our People Shape Our Journey Ahead

We are India’s leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.

Requirements: