Team Member - L&D

Birla Carbon; Thane; On-site; INR 500,000 - 800,000; Full time

Job summary

Birla Carbon is seeking a Team Member - L&D based in Thane, Maharashtra. The role involves delivering comprehensive training to the VRM cohort, conducting workshops, and managing training data effectively.

The successful candidate will collaborate closely with internal teams to ensure updated training content and facilitate the development of tele-calling skills. This position plays a crucial role in enhancing the capabilities of VRM teams.

Responsibilities

• Deliver training plans for the entire VRM cohort.
• Conduct TTT workshops for Partner L&D teams.
• Collaborate with ABCDL Content team for updated training content.
• Manage training data and publish dashboards on training effectiveness.

Job description

Team Member - L&D

Job Description:

KRA1 Training Delivery for VRM Channel Leverage the VRM Partners L&D teams as well as own expertise to deliver the training plan for the entire VRM cohort across Induction, Refreshers, Skill Builders, Assessments and Product / Process / Policy updates
Ensure monthly training calendars are created and published for the VRM teams by the Partner L&D teams
Create and share dashboards for all stakeholders
Delivering training sessions by self as per plan
Ensuring logistics for trainer availability, physical and virtual session balance and schedule adjustments based on availability of subject matter experts
Support the NTM-ABCDL on CSE training delivery

KRA2 Team Capability Building Conducting TTT workshops for the VRM Partner L&D teams / trainers
Creating specific tele-calling-based skill development modules for internal VRM teams
Conducting periodic training quality audits across VRM centers and, combined with stakeholder feedback, using it for bridging knowledge / skill gaps within the VRM cohort

KRA3 Content Updation and Dissemination Ensuring close collaboration with the ABCDL Content team to always have updated product and process related content
Act as a SPOC for content and process related information for the VRM Partner L&D teams
Create dedicated VRM-specific content focusing on telecalling skills, etiquettes and conversion techniques in collaboration with internal and external sources

KRA4 Governance and Data Support Act as a custodian of all training data (including BCSM/CSE/Sales Teams/Support Function trainings and any other training activities that happen under the aegis of the Head L&D-ABCDL)
Ensure all data is centrally stored and easily accessible to the NTM, and stakeholders / regulators
Support the NTM to publish dashboards on monthly basis on training, activation and trainer utilization
Follow up with the RTMs and unit teams to share training data and feedback forms within timelines