Team Member - Housekeeping

IHG Hotels & Resorts; Dehradun; On-site; INR 240,000 - 360,000; Full time

Job summary

Six Senses Vana in Dehradun, India, seeks a Housekeeping Team Member to uphold luxury service standards and safeguard brand initiatives. You will coordinate room assignments, monitor occupancy, and respond to guest inquiries with professionalism and care.

The role requires a high school diploma and at least two years in a hotel setting; fluency in English and familiarity with hotel systems (POS, PMS, CRM) are preferred.

Qualifications

• High school diploma or equivalent and at least 2 years experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
• Technical skills include MS Office - Word, Excel, PowerPoint and Outlook. Familiar with POS, PMS and CRM platforms. Good understanding of scheduling work, and knowledge of cleaning procedures, chemicals and surfaces.
• Fluent in English; additional languages are preferred.

Responsibilities

• Assign rooms to the Room Attendants and support day-to-day efficiency of the housekeeping operation.
• Monitor daily arrivals according to occupancy report with laundry and housekeeping management.
• Answer all internal and external housekeeping inquiries by phone and email, using guest names where possible.
• Tidy and clean housekeeping office and stores and maintain storage facilities.
• Organize the Housekeeping office ensuring files are updated.
• Ensure all Housekeeping hosts perform duties per hotel guidelines.
• Assist in formulating plans for housekeeping management and operation.
• Uphold Six Senses guidelines and standards of service and operation.
• Adhere to LQA standards and guest comments.

Skills

Fluent in English

Scheduling experience

Education

High school diploma

Hospitality diploma/degree

Tools

POS systems

PMS systems

CRM platforms

MS Excel

MS Word

MS Outlook

PowerPoint

Job description

As Housekeeping Team Member, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities
As Housekeeping Team Member, I will assume full responsibility for the efficient operation in the following:

• Assign rooms to the Room Attendants and supports the overall day-to-day efficiency of the housekeeping operation.

• Monitor daily arrivals according to occupancy report in co-ordination with the laundry and housekeeping management.

• Answer all internal and external housekeeping telephone and email inquiries in an efficient and friendly manner, using guest names whenever possible and routing calls to proper extensions.

• Tidy and clean housekeeping office and stores and ensure all storage facilities of housekeeping are kept in good condition and order.

• Organize the Housekeeping office ensuring files are updated.

• Ensure that all Housekeeping hosts perform duties in accordance with hotel guidelines.

• Assist in formulating and establishing plans for all aspects of housekeeping management and operation.

• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.

• Strictly adhere to LQA standards and guest comments.
  

Qualifications
To execute the position of Housekeeping Team Member, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 2 years experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.

• Technical skills include MS Office - Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have good understanding of scheduling work, and knowledge of cleaning procedures, chemicals and surfaces.

• Fluent in English; I understand that additional languages are preferred.
  

The above is intended to provide an overview of the role and responsibilities for a Housekeeping Team Member at Six Senses Vana It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Vana is an equal opportunity employer. This policy applies to all terms and conditions of employment.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.