Reservation - Manager Six Senses Vana

InterContinental Hotels Group; Dehradun; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Six Senses Vana in Uttarakhand seeks a Reservations Manager to lead the reservations team and optimize revenue across all channels. You will drive pricing strategies, manage PMS/CRS configurations, and coordinate with DOSM and other leaders to maximize occupancy and guest satisfaction.

The role requires a Bachelor’s degree in hotel management or related field, and 3+ years in a similar position, with fluency in English.

Qualifications

• Bachelor’s degree in Hotel Management or Business Administration.
• 3+ years in a similar Reservations Manager role.
• Fluent in English; additional languages preferred.

Responsibilities

• Oversee reservations operations to meet brand standards.
• Focus on revenue generation and profile building for resort and Six Senses.
• Set up PMS and CRS to guide selling strategies.
• Manage inventory, pricing, and daily rate fluctuations with DOSM.
• Develop pricing strategies with DOSM and RGDM for market segments.
• Know hotel facilities, room types, rates, and package benefits.
• Process advance deposits on reservations.
• Track future room availability based on reservations.
• Manage allotments and channel updates to maximize selling.
• Monitor cancellations, no-shows, and group bookings.
• Collaborate with F&B and Spa to optimize revenue across channels.
• Instill cost-focused training and ensure compliance with policies.
• Adhere to legal, financial, and safety standards.
• Add local responsibilities/skills as required.

Skills

Revenue management

Reservations

English fluent

Education

Bachelor's degree in Hotel Management or related field

Job description

Duties and Responsibilities

As Reservations Manager, I will assume full responsibility for the efficient operation of the Reservations department to provide exceptional products and services within brand operating standards.

The duties and responsibilities will include:

• Continually focus on revenue generation and profile building for our resort and spa and for Six Senses.

• Be responsible for the setup of PMS & CRS to guide and evaluate the room selling strategies.

• Setup the inventory availability, pricing and daily fluctuations that will be discussed with the Director of Sales & Marketing (DOSM) and coordinated with the reservations team for selling guidelines.

• Develop overall pricing strategies along with the Director of Sales & Marketing (DOSM) and Group Director of Revenue Management to ensure all target market segments are developed for the long-term benefit of the property’s business and growth.

• Have a thorough knowledge of all facilities and services offered by the hotel including type of rooms available as well as their location and layout, selling status, rates, and benefits of all packages plans, credit policy of the hotel and reservation coding.

• Process advance deposits on reservations.

• Track future room availabilities based on reservations.

• Decide and implement free allotment releases and close outs for the resorts by category and update this information in all channels to gain maximum effect and maintain a smooth selling process.

• Review all competitive shops on a regular basis and identify selling strategies and market trends of the competition set. I will countercheck all reservations daily to ensure they are completed with all necessary guest information, profile information and rate/market/source codes.

• Continually focus on reviewing cancellations, adjustments, no-shows as well as groups, blocks and allotments.

• Ensure that all set policies, procedures, best practices are in place and rigorously enforced.

• Liaise and develop sales strategies with the Director of Food and Beverage and Spa & Wellness Director to maximize the revenue across all revenue streams ensuring all distribution channels are optimized and correctly loaded. I will also monitor pick-up patterns, lead times, business and market trends.

• Instill a cost-focused philosophy through training and education.

• Operate the property consistent with all legal, statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls are implemented, reviewed and maintained to ensure the successful operation of the hotel.

• Please ADD local responsibilities/ skills as required

Qualifications

To execute the position of Reservations Manager, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• Possess a Bachelor’s degree in Hotel Management, Business Administration, or related field preferred and at least one year’s previous experience as a Revenue & Reservations Manager in similar hotel role or an equivalent combination of education and experience.

• More than three years’ experience in a similar role, preferred.

• Fluent in English; I understand that additional languages are preferred.

The above is intended to provide an overview of the role and responsibilities for a Reservations Manager at Six Senses Vana. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.

Six Senses Vana is an equal opportunity employer. This policy applies to all terms and conditions of employment.