Team Member - Housekeeping Six Senses Vana

IHG Hotels & Resorts; Dehradun; On-site; INR 350,000 - 520,000; Full time

Job summary

Six Senses Vana in Dehradun is seeking a Housekeeping Team Member to support efficient operations, assign rooms, monitor arrivals, and respond to guest inquiries with courtesy. You will uphold Six Senses standards and ensure guest comfort in a luxury setting.

Required is a high school diploma (hospitality diploma/degree preferred) and a minimum of 2 years in a similar hotel operation. Proficiency with MS Office and hotel systems (POS, PMS, CRM) is valued.

Qualifications

• High school diploma or equivalent with hospitality exposure preferred.
• At least 2 years in a similar hotel operation setting.
• Hospitality diploma/degree is preferred.

Responsibilities

• Assemble and assign rooms to Housekeeping team members.
• Monitor occupancy and arrivals coordinating with laundry and housekeeping.
• Handle internal and external inquiries by phone and email politely.
• Maintain cleanliness and order of housekeeping offices and storage.
• Ensure adherence to hotel guidelines and Six Senses standards.
• Assist in planning and sustaining housekeeping operations.

Skills

Fluent English

MS Office suite

Scheduling tasks

Cleaning procedures

Education

High school diploma or equivalent

Hospitality diploma/degree

Tools

POS

PMS

CRM systems

Job description

As Housekeeping Team Member, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

As Housekeeping Team Member, I will assume full responsibility for the efficient operation in the following:

• Assign rooms to the Room Attendants and supports the overall day-to-day efficiency of the housekeeping operation.

• Monitor daily arrivals according to occupancy report in co-ordination with the laundry and housekeeping management.

• Answer all internal and external housekeeping telephone and email inquiries in an efficient and friendly manner, using guest names whenever possible and routing calls to proper extensions.

• Tidy and clean housekeeping office and stores and ensure all storage facilities of housekeeping are kept in good condition and order.

• Organize the Housekeeping office ensuring files are updated.

• Ensure that all Housekeeping hosts perform duties in accordance with hotel guidelines.

• Assist in formulating and establishing plans for all aspects of housekeeping management and operation.

• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.

• Strictly adhere to LQA standards and guest comments.

Qualifications

To execute the position of Housekeeping Team Member, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 2 years’ experience in a similar hotel operational setting. Hospitality diploma/degreefrom a recognized hospitality school is preferred.

• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have good understanding of scheduling work, and knowledge of cleaning procedures, chemicals and surfaces.

• Fluent in English; I understand that additional languages are preferred.

The above is intended to provide an overview of the role and responsibilities for a Housekeeping Team Member at Six Senses Vana It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Vana is an equal opportunity employer. This policy applies to all terms and conditions of employment.