Team Member - Retreat Services - Six Senses Vana

InterContinental Hotels Group; Dehradun; On-site; INR 300,000 - 420,000; Full time

Job summary

Six Senses Vana in Dehradun, India, invites applications for a Front Office – Team Member. You will welcome guests, handle check-ins, assist with room rates, and upsell where suitable, while safeguarding guest billing procedures.

You will manage cash, reconcile transactions, and prepare reports, delivering the Six Senses guest experience with warmth and professionalism. The role requires a high school diploma or equivalent, with 1 year of similar hotel ops experience.

Qualifications

• High school diploma or equivalent required.
• Hospitality diploma/degree from a recognized hospitality school preferred.

Responsibilities

• Greet guests on arrival and check-in in a friendly, efficient manner.
• Know room rates and upsell when appropriate.
• Ensure guest billing is accurate and process checkout smoothly.
• Maintain a balanced cash bank and reconcile at shift end.
• Prepare departmental reports and manage in-room amenities.
• Ensure equipment is clean and in good working order.
• Adhere to Six Senses standards and guest feedback.

Job description

As a Front Office – Team Member, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others, and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

• Greet guests on arrival and conduct check-in and registration procedures in an efficient and friendly manner, using guest names whenever possible.
• Knowledge of room rates and suggesting upselling when necessary.
• Ascertain guest satisfaction, collect keys, ensure that all guest billing procedures are handled correctly, minimize rebates during check out, and bid guest farewell.
• Maintain a balanced bank assigned by the hotel. Make changes, cash checks, and exchange foreign currency. Reconcile all transactions at the close of each shift.
• Maintain efficient administration within the department preparing and submitting operational reports on time.
• Conduct procedures involved in the provision of guest in-room amenities.
• Ensure all equipment in the department is kept clean and in good working condition.
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.

Qualifications

• High school diploma or equivalent and at least 1-year experience in a similar hotel operational setting. A hospitality diploma/degreefrom a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint, and Outlook. I am also familiar with various hotel systems including POS, PMS, and CRM platforms.
• Fluent in English.

The above is intended to provide an overview of the role and responsibilities of a Front Office Team Member at Six Senses Vana. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Vana is an equal opportunity employer. This policy applies to all terms and conditions of employment.