Team Manager

Digitide; Navi Mumbai; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Digitide seeks a Team Manager to guide and motivate the CLM Domestic Diversified inbound team, ensuring efficient operations and timely responses to customer inquiries.

You will implement strategies to boost performance, conduct evaluations, and foster collaboration across departments while promoting a culture of continuous improvement and customer focus.

Qualifications

• Minimum 5 years of experience in a team leadership role, preferably in a customer service environment.
• Excellent communication and interpersonal skills, with the ability to build strong relationships.
• Strong problem-solving and decision-making abilities, with a customer-centric approach.

Responsibilities

• Lead and manage the CLM Domestic Diversified | Inbound team, providing direction and support.
• Develop and execute strategies to enhance team performance and productivity.
• Ensure efficient workflow management and timely resolution of customer inquiries.
• Foster a positive and collaborative team culture, promoting open communication.
• Conduct regular performance evaluations and provide constructive feedback to team members.
• Identify training needs and facilitate professional development opportunities.
• Collaborate with other departments to align goals and ensure seamless operations.
• Monitor and analyze team performance metrics, identifying areas for improvement.
• Implement process improvements and best practices to enhance efficiency.
• Serve as an escalation point for complex customer issues and provide timely resolutions.

Skills

Team leadership

Customer service

Communication

Problem solving

Interpersonal skills

Data analysis

Education

Bachelor's degree in Business Administration/Management

Tools

CRM systems

Data analysis tools

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As the Team Manager, you will play a crucial role in guiding and motivating our team to achieve outstanding results. Your responsibilities will include overseeing daily operations, implementing strategies, and ensuring efficient workflow. You will be a key driver of our success, creating an environment that promotes collaboration, innovation, and continuous improvement.

Responsibilities

• Lead and manage the CLM Domestic Diversified | Inbound team, providing direction and support.
• Develop and execute strategies to enhance team performance and productivity.
• Ensure efficient workflow management and timely resolution of customer inquiries.
• Foster a positive and collaborative team culture, promoting open communication.
• Conduct regular performance evaluations and provide constructive feedback to team members.
• Identify training needs and facilitate professional development opportunities.
• Collaborate with other departments to align goals and ensure seamless operations.
• Monitor and analyze team performance metrics, identifying areas for improvement.
• Implement process improvements and best practices to enhance efficiency.
• Serve as an escalation point for complex customer issues and provide timely resolutions.

Qualifications

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum 5 years of experience in a team leadership role, preferably in a customer service environment.
• Proven track record of successfully managing and motivating teams.
• Excellent communication and interpersonal skills, with the ability to build strong relationships.
• Strong problem-solving and decision-making abilities, with a customer-centric approach.
• Proficiency in using CRM systems and data analysis tools.
• Ability to work independently and manage multiple priorities effectively.
• Demonstrated leadership skills and a collaborative mindset.
• Strong organizational skills and attention to detail.
• Flexibility to adapt to changing business needs and a dynamic work environment.

Job Info

• Job Identification 271798
• Job Category Customer Support/Operations | BPM