Team Leader - Sales

Area 83; India; On-site; INR 600,000 - 900,000; Full time

Job summary

Wonder Valley Recreations and Hospitality seeks a proactive Team Leader – Sales to drive revenue growth and maintain high customer satisfaction. You will lead a team of sales executives, manage performance, and provide coaching to improve outcomes.

The role requires 3–5 years in sales, with 1–2 years in a supervisory capacity, and the ability to handle escalations while working in shifts at our Bengaluru location.

Qualifications

• Bachelor's degree required; MBA/PGDM is a plus.
• 3-5 years of sales experience, incl. 1-2 years in a supervisory role.
• Proficient in MS Excel, Google Suite, and data analysis tools.
• Strong communication and interpersonal skills.
• Willingness to work in shifts in a fast-paced, target-driven environment.

Responsibilities

• Lead a team of sales executives to achieve daily, weekly, and monthly targets.
• Handle customer escalation calls and ensure timely resolutions.
• Monitor and manage team performance and productivity.
• Maintain trackers for sales, attendance, shrinkage, and attrition; analyze trends.
• Conduct RCA for underperformance and implement corrective actions.
• Ensure adherence to shift schedules and manage team occupancy.
• Provide coaching to team members to reduce attrition.

Skills

Team Leadership

Sales Targeting

Customer Handling

Data Analysis

Communication

MS Excel

Google Suite

Education

Bachelor's degree

MBA/PGDM (plus)

Tools

MS Excel

Google Suite

Data analysis tools

Job description

• Education Bachelor’s degree required; MBA/PGDM is a plus
• Experience 3-5

Job Role: Team Leader – Sales
Location: Area 83, Indiranagar, Bengaluru
Industry: Hospitality
Reporting To: Sales Manager
Company: Wonder Valley Recreations and Hospitality

POSITION SUMMARY

We are looking for a results-driven and proactive Team Leader – Sales to join our team. This role requires strong
leadership, excellent customer handling skills, and the ability to drive consistent team performance. This involves
managing a team of sales executives, driving revenue growth, ensuring customer satisfaction, and maintaining high team
morale and productivity.

Roles and Responsibilities

• Team Leadership & Target Achievement: Lead a team of sales executives to achieve daily, weekly, and monthly sales targets.


• Customer Resolution: Handle customer escalation calls and ensure timely and effective resolution to maintain service standards.


• Performance Management: Monitor and manage team performance, ensuring high productivity and alignment with overall goals.


• Reporting & Analysis: Maintain comprehensive trackers for sales, attendance, shrinkage, and attrition. Analyse sales data and trends to improve strategy.


• Process Improvement: Conduct Root Cause Analysis (RCA) for underperformance and implement corrective actions.


• Adherence & Occupancy: Ensure strict adherence to shift schedules and manage team occupancy levels effectively.


• Development: Motivate and engage the team to reduce attrition. Provide regular coaching and feedback to team members.

Core Work Principles

• Job knowledge
• Quality of Work
• Communication
• Attendance and punctuality

What We’re Looking For

• Experience: 3–5 years of sales experience, including at least 1 to 2 years in a team handling/supervisory role.


• Education: Bachelor's degree (preferred).


• Technical Proficiency: Proficient in MS Excel, Google Suite, and data analysis tools.


• Sales Acumen: Strong understanding of sales KPIs and performance tracking.


• Communication: Strong communication and excellent interpersonal skills.


• Work Environment: Ability to work in a fast-paced, target-driven environment; willingness to work in shifts.