Branch Manager

IDFC FIRST Bank; Delhi; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

IDFC FIRST Bank is seeking a Branch Manager in Delhi to lead daily branch operations, drive growth, and deliver excellent customer service. You will manage a team, implement strategy, ensure regulatory compliance.

The role requires 10+ years in retail banking, with 2+ years in a leadership role, a bachelor’s degree (MBA preferred), and strong leadership, analytical, and communication skills. You will collaborate across departments and promote bank products.

Qualifications

• 10+ years in retail banking with senior/leadership responsibilities
• Bachelor’s degree required; MBA preferred

Responsibilities

• Oversee daily branch operations including customer service, sales, and staff management.
• Develop and implement strategies to achieve branch targets and business goals.
• Monitor branch performance metrics and take corrective actions where necessary.
• Achieve overall product targets for CASA, deposits, investments, insurance, and services.
• Ensure compliance with banking regulations and internal policies.
• Build and maintain strong customer relationships while promoting bank products.
• Lead, coach, and motivate branch staff to meet individual and team goals.
• Conduct regular performance evaluations and provide constructive feedback.
• Maintain a low attrition rate and align hiring with manpower budgets.
• Collaborate with cross-functional teams to enhance customer experience and drive growth.
• Address customer complaints promptly and professionally.
• Prepare and submit periodic reports on branch activities to senior management.

Skills

Leadership

Sales targets

Analytical thinking

Regulatory compliance

Team management

Customer service

Communication

Education

Bachelor’s degree in business administration or Finance

MBA preferred

Tools

MS Office

Banking software

Job description

About the Role

The Branch Manager at IDFC FIRST Bank is a leadership role within the Retail Banking division, responsible for managing the overall operations, performance, and customer experience of the branch. The role focuses on driving business growth, ensuring regulatory compliance, and delivering exceptional service. The Branch Manager will lead a team of banking professionals, foster a high‑performance culture, and collaborate across departments to achieve strategic objectives.

Key Responsibilities

• Oversee daily branch operations including customer service, sales, and staff management.
• Develop and implement strategies to achieve branch targets and business goals.
• Monitor branch performance metrics and take corrective actions where necessary.
• Achieve overall product targets for the branch including CASA, Term Deposits, Investments, Insurance, Trade Services, Retail Assets & Business Banking products.
• Ensure compliance with banking regulations and internal policies.
• Build and maintain strong customer relationships while promoting bank products and services.
• Lead, coach, and motivate branch staff to meet individual and team performance goals.
• Conduct regular performance evaluations and provide constructive feedback.
• Maintain a low attrition rate within the branch.
• Ensure hiring is aligned as per the manpower budgets.
• Collaborate with cross‑functional teams to enhance customer experience and drive growth.
• Address customer complaints and resolve issues promptly and professionally.
• Prepare and submit periodic reports on branch activities and performance to senior management.

Secondary Responsibilities

• Support initiatives to improve operational efficiency and service quality.
• Contribute to local marketing and outreach efforts to increase brand visibility and customer acquisition.

Education

• Bachelor’s degree in business administration, Finance, or a related field.
• Postgraduate qualifications (e.g., MBA) are preferred.

Experience

• Minimum of 10 years of experience in retail banking.
• At least 2 years in a managerial or leadership role within a banking environment.

Skills and Attributes

• Strong knowledge of banking products, services, and operations.
• Proven leadership and team management capabilities.
• Orientation and ability to meet and exceed sales targets.
• Analytical mindset with the ability to make data‑driven decisions.
• Thorough understanding of banking regulations and compliance standards.
• Proficiency in Microsoft Office and banking software.
• Flexibility to work extended hours and travel as required.
• Fluent in English with strong business communication skills.