Team Leader (Operations)

Cyfinex; Delhi; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Cyfinex is looking for a skilled individual to provide coordination and oversight for air and ground operations in Delhi. The ideal candidate will have 7-8 years of industry experience, with 3-4 years in team management. Responsibilities include managing customer service activities, ensuring operational efficiency, and maintaining quality standards. The role requires advanced MS Office skills and strong problem-solving abilities. Join Cyfinex to enhance operational excellence in logistics and air operations.

Qualifications

• Industry experience is required.
• Experience managing teams is essential (3-4 years).

Responsibilities

• Coordinate support to ensure smooth workflow across departments.
• Assist in scheduling and documentation to facilitate operations.
• Oversee customer service activities and resolve inquiries.
• Manage operations including dispatch and delivery.
• Implement quality management practices.
• Monitor network operations for efficiency.

Skills

Time Management

Problem Solving

Accuracy & Attention to Detail

Advanced MS Office skills (Excel, Word, PowerPoint)

Education

7-8 years of experience, including 3-4 years in team management

Job description

• Provide daily coordination support to operational and clerical teams, ensuring smooth workflow and task completion across various departments.
• Assist the manager with administrative tasks such as scheduling, documentation, and communication to facilitate efficient operations.
• Oversee service assurance and customer service activities, addressing inquiries and resolving issues promptly.
• Manage on-road operations, including handling, dispatch, pick up, and delivery processes to ensure timely service.
• Implement and maintain quality management practices to uphold service standards and customer satisfaction.
• Monitor and control network operations to optimize efficiency and minimize disruptions in service.
• Support the customer service and support group in resolving customer queries and enhancing client relationships.
• Manage contract sourcing and negotiations to secure reliable service providers and vendors.
• Ensure compliance with regulations and safety standards for handling dangerous goods during operations to mitigate risks.

Qualifications & Experience

• Industry experience required.
• 7-8 years of experience out of which 3-4 years into team management.

Skills

• Time Management
• Problem Solving
• Accuracy & Attention to Detail
• Advanced MS office skills (Excel, Word, PowerPoint)

Supports manager by taking supervisory responsibility for day-to-day coordination of team activities. Ensuring that processes and procedures are completed promptly and consistently and that team activities are in line with company goals and regulatory requirements.

Job Description Summary

Ramp/ Air Operations (P&P and Audits); Ramp & Gateway Operations; Air Feeder Linehaul; Air Network Support; Linehaul (Cross-Border, In-Country); Hub Operations; Operations Support; Air Operations; Hub & Gateway Operations; Ramp Operations; Cross Border Linehaul; CDG2020; On Road; Handling; Property & Facilities; Dispatch; On road (Ground Ops); Handling (Ground Ops); Customer Service; Service Assurance; Admin & Support; Contract Management Trucking; Dangerous Goods; Transport Scheduling; Hub Control; Commercial Airline Lift; Network Control; ULD Planning & Management; Air Safety & Business Operations; Flight Operations; Pick Up & Delivery; Quality Management; Road Linehaul (Transport Scheduling, Fleet Management); GSP Management (Domestic & International); Customer Services/ Support Group; Contract Management/ Sourcing; Ground Linehaul/ Road Linehaul; Insurance & Claims Management (Brazil); Aircraft Handling; Weight & Balance; Commercial Airline Management, Spot Management, Lift; Hub & Gateway Control Centre; Clearance & Brokerage Operations; Clearance Administrative Inbound/ Outbound; Clearance Regulatory; Export Controls; Cross-Border Road Linehaul; Domestic Air Linehaul; Road Network; Linehaul & PUD Risk Management (Brazil)