Operations Team Leader (Operations)

Cyfinex

Mumbai

On-site

INR 1,000,000 - 1,500,000

Full time

14 days+

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Job summary

Cyfinex is looking for a seasoned operational coordinator in Mumbai, India. The role involves supporting day-to-day team activities, managing contract negotiations, ensuring compliance with safety standards, and overseeing customer service operations. Candidates should possess 7-8 years of industry experience, with a minimum of 3-4 years in team management. Key skills include time management and advanced MS Office capabilities. Join us to enhance our operational efficiency and client satisfaction.

Qualifications

7-8 years of experience, including 3-4 years in team management.
Industry experience required.

Responsibilities

Provide coordination support to operational and clerical teams.
Assist the manager with scheduling and communication.
Oversee customer service activities and address inquiries.
Manage on-road operations for pickups and deliveries.
Implement quality management practices.

Skills

Time Management

Problem Solving

Accuracy & Attention to Detail

Advanced MS office skills (Excel, Word, PowerPoint)

Job description

Job Description

Provide daily coordination support to operational and clerical teams, ensuring smooth workflow and task completion across various departments.
Assist the manager with administrative tasks such as scheduling, documentation, and communication to facilitate efficient operations.
Oversee service assurance and customer service activities, addressing inquiries and resolving issues promptly.
Manage on-road operations, including handling, dispatch, pick up, and delivery processes to ensure timely service.
Implement and maintain quality management practices to uphold service standards and customer satisfaction.
Monitor and control network operations to optimize efficiency and minimize disruptions in service.
Support the customer service and support group in resolving customer queries and enhancing client relationships.
Manage contract sourcing and negotiations to secure reliable service providers and vendors.
Ensure compliance with regulations and safety standards for handling dangerous goods during operations to mitigate risks.

Supports manager by taking supervisory responsibility for day-to-day coordination of team activities. Ensuring that processes and procedures are completed promptly and consistently and that team activities are in line with company goals and regulatory requirements.

Qualifications & Experience

Industry experience required

7-8 years of experience out of which 3-4 years into team management

Skills Required