Team Leader For MA-CD Collection

Home Credit; Patna; On-site; INR 600,000 - 900,000; Full time

Job summary

Home Credit in India (Patna region) seeks a results-driven Collections Team Lead to manage day-to-day planning and optimize field and tele-collection operations. You will analyze agency performance, drive corrective actions, and prepare regular performance reports.

The role requires 2+ years in collections, team handling experience, agency management skills, and proficiency in MS Excel/PowerPoint. Local region knowledge and strong coordination with departments are essential for success.

Qualifications

• Graduate with a minimum of 2 years’ collections experience or related functional experience.
• Experience in team handling or region/portfolio handling.
• Experience in Field/Tele-Collections/B2C/Operations BPO collections.
• Experience in agency management, preferably in high vintage.
• Computer literacy: internet, email, MS Excel, MS PowerPoint.
• Ability to coordinate with other departments to resolve queries.

Responsibilities

• Manage day-to-day planning, operational challenges, and problem-solving with external vendors/teams.
• Analyze performance of collection agencies and provide corrective actions for improvement.
• Prepare daily/weekly/monthly reports based on agency performance.
• Ensure delivery of collection targets and develop the team to maintain superior customer experience and satisfaction.
• Deliver team collection targets, quality, portfolio coverage, and productivity; handle HR issues and staff development.
• Ensure field executives visit maximum cases per day as per company policy.
• Train and motivate the team for better performance.
• Resolve complaints in coordination with other departments.
• Collaborate with team members to resolve customer problems.

Skills

Team leadership

Field/Tele-Collections

Agency management

Vendor management

Problem solving

Customer service orientation

Education

Graduate

Tools

MS Excel

MS PowerPoint

Job description

Responsibilities

• Should be able to manage the day today planning, Operational challenges, problem-solving of external vendors / team.
• Analyse the performance of collection agencies and provide them corrective action for improvement.
• Preparing daily/weekly/monthly reports basis the performance of agencies.
• To ensure delivery of expected collection targets and set high performance levels. Should be able to develop the team, to ensure delivery of a consistently superior customer experience and high customer satisfaction levels.
• Delivery of team collection targets, quality, portfolio coverage and productivity targets indicators. People Management, including all HR related issues, as well as staff development.
• Ensuring that the field executive visits maximum number of cases in a day as per company policy.
• Training and development for team Motivation.
• Should be able to resolve complaints in coordination with other departments.
• Work very closely with team members to solve customer problems.

Desired Profile

• Graduate, with minimum 2 years of collections experience or related functional experience
• Candidate should have been team handling or region / portfolio handling experience.
• Experience in Field /Tele-Collections /B2C/ Operations BPO collections.
• Should have experience in agency management preferably in high vintage.
• Computer literacy: internet, email, MS Excel, MS PowerPoint
• Should be able to coordinate with other department efficiently to resolve queries.

Who Should Join

• Candidates who are result oriented.
• Candidates who are process oriented
• Candidates likely from Local region/state/city with local agency collection knowledge
• Candidates with 2years (+) of relevant experience