Team Leader - International Collections

SHARDA CONSULTANCY SERVICES; Dadri; On-site; INR 600,000 - 1,200,000; Full time

Job summary

SHARDA CONSULTANCY SERVICES is seeking an experienced Team Leader for the International Collections department. The role focuses on managing a collections team within an international BPO, ensuring targets are met while upholding high standards of service and policy compliance.

You will lead daily operations, mentor agents, and collaborate with clients to resolve issues and optimize collections results. Strong leadership, communication, and analytical skills are essential for success.

Qualifications

• Previous leadership experience in an international BPO environment.
• Strong knowledge of collections processes and best practices.
• Excellent communication and interpersonal skills to motivate a team.
• Analytical mindset with ability to interpret data and inform decisions.
• Proficiency with collections management software and tools.

Responsibilities

• Lead and manage a team of collections agents, providing guidance and training.
• Monitor team performance metrics and implement efficiency improvements.
• Develop and maintain client relationships to facilitate successful collections.
• Ensure compliance with regulations and company policies in collections.
• Prepare and present regular reports on team performance and collections status.

Job description

We are seeking a dedicated and experienced Team Leader for our International Collections department. The ideal candidate will have a strong background in managing teams within the international BPO sector, specifically focusing on collections. As a Team Leader, you will be responsible for overseeing the daily operations of the collections team, ensuring that targets are met while maintaining high standards of customer service and compliance with company policies.

Key Responsibilities

• Lead and manage a team of collections agents, providing guidance, support, and training to enhance their performance.
• Monitor team performance metrics and implement strategies to improve efficiency and effectiveness in collections.
• Develop and maintain strong relationships with clients to facilitate successful collections and resolve any issues that may arise.
• Ensure compliance with all relevant regulations and company policies in the collections process.
• Prepare and present regular reports on team performance and collections status to senior management.
• Foster a positive team environment that encourages collaboration and high morale.

Required Skills

• Proven experience in a leadership role within an international BPO environment, specifically in collections.
• Strong understanding of collections processes and best practices.
• Excellent communication and interpersonal skills, with the ability to motivate and inspire a team.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Proficient in using relevant software and tools for collections management.