Team Leader - Front Office

Hyatt Hotels Corporation; Jaipur; On-site; INR 600,000 - 800,000; Full time

Job summary

Hyatt Hotels Corporation in Jaipur seeks a Front Office Supervisor to oversee guest registration, service promotions and daily front desk operations in a fast-paced hotel environment.

You will coach associates, coordinate with senior leaders, schedule tasks, handle payroll and interviews, and ensure an exceptional guest experience through strong leadership and communication.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Experience and a thorough understanding of Front Office operations.
• Previous supervisory experience in a Hotel environment preferred
• Ability to work flexible and extended hours as required by the operations of the hotel.
• Must be able to work weekends and holidays as needed

Responsibilities

• Front Office Supervisors lead the agents responsible for the guest registration process and communication of hotel services and promotions.
• Coaching, directing and training of associates; may include scheduling, payroll and interviewing.
• Support senior leadership by developing and assuming basic management responsibilities.
• Handle payments processing and respond to guest inquiries as part of guest experience delivery.

Skills

Customer service

Verbal & written communication

Stamina standing

Front Office operations

Supervisory experience

Flexible hours

Job description

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"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

Supervisors possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing.

Front Office Supervisors lead the agents whom are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Experience and a thorough understanding of Front Office operations.
• Previous supervisory experience in a Hotel environment preferred
• Ability to work flexible and extended hours as required by the operations of the hotel.
• Must be able to work weekends and holidays as needed

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