Team Leader - Front Office

Hyatt Centric; Goa; On-site; INR 240,000 - 360,000; Full time

Job summary

Hyatt Centric Candolim Goa seeks a proactive Front Office professional to deliver courteous and efficient service across hotel operations. You will rotate through Rooms and other departments as needed, ensuring remarkable guest experiences and seamless handovers.

The role emphasizes upselling hotel amenities, cash handling, and maintaining high grooming standards while supporting supervisors. Prior hospitality exposure and strong communication are essential.

Qualifications

• 2 years work experience in hotel operations.
• Relevant degree or diploma in Hospitality or Tourism management.
• Good customer service, communications and interpersonal skills.

Responsibilities

• Greet guests and provide courteous, professional service to maximize guest satisfaction.
• Be flexible to rotate within Rooms division or other departments as assigned.
• Assist in upselling hotel services and promotions to guests.
• Balance cash reports and handle remittance envelopes; perform opening/closing procedures.
• Coordinate handover notes for the next shift and maintain regular contact with long-stay guests to ensure a comfortable stay.

Skills

Customer service

Interpersonal skills

Communication skills

Flexible rotation

Education

Diploma in Hospitality or Tourism management

Job description

Organization- Hyatt Centric Candolim Goa

Summary

To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary.

To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift’s follow up and action is crucial.

To be aware of all hotel services, facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report and remittance envelop at the end of the shift, perform opening and closing procedures, and ensure that the Assistant Manager – Front Office signs all rebates and paid out vouchers with a clear explanation. To check and update the allocation of rooms for all guests and follow up on the special requirements requested by the guests. To maintain a regular contact with long stay and suite guests to ensure their stays are an enjoyable one.

General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities are assigned.

Qualifications

Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships. You will bring our purpose to life, by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.