Team Leader- Customer service (Banking/Finance)

Glan Management Consultancy; Gurugram District; On-site; INR 279,000 - 424,080; Full time

Job summary

A management consultancy firm based in Gurugram is looking for a Team Leader in Customer Service for the Banking/Finance sector. The ideal candidate will have 5-10 years of experience and will be responsible for supervising a team of customer service officers, driving team agendas to meet organizational goals, and analyzing performance reports. Candidates should have strong communication skills and a background in banking or finance. This role offers a competitive salary package.

Qualifications

• 5-10 years of experience in customer service, preferably in banking/finance.
• Ability to manage and supervise a team of customer service officers.
• Proficient in data analysis and report generation.

Responsibilities

• Supervise and mentor customer service executives.
• Drive team agendas to achieve organizational goals.
• Analyze reports to recommend process improvements.

Skills

Customer service experience in banking/finance

Team management

Good communication skills

Education

Graduate

Postgraduate

Job description

Share Job :# Team Leader- Customer service (Banking/Finance) **Company:** Glan Management Consultany **Location:** Gurgaon **Experience:** 5-10 year **Salary:** 0 **Employment Type:****Job Description:****Position**: Customer Service - TeamLeader (Banking/Finance)**Location**: Udyog vihar phase-1, Gurgaon**Experience**: 3-10 year**Salary**: 25-38k**Industry**: Finance/ Banking**Qualification**: Graduate, PG · candidate must haveexperience in customer service in Loan/banking/Finance prefer · Managing a team of customerservice officer · Supervise monitor andgroom executives with product / process / Communication · Drive agendas throughthe team to achieve the organizational goals · Proactively share andanalyse reports to bring in a change in the ways of working. · Reporting as perrequirements, suggest changes in approach. · Understanding of Dataand make reports for the management in his/her area of work. · candidate must havegood communication skill, presentable mail me updatedresume with current salary-Email:[e-mail]: 8802749743 Website:www.glansolutions.com facebookpage: www.facebook.com/glansolutions Linkedin: www.linkedin.com/company/glansolutions### Apply for Team Leader- Customer service (Banking/Finance)