Team Leader-CREDIT CARD-Support D0

Kotak Mahindra Bank; India; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Kotak Mahindra Bank is seeking a Team Leader for Credit Cards to lead and motivate a field-based sales team, drive acquisition, and ensure the highest standards of compliance and customer service. The role focuses on delivering strong performance through coaching, KPI tracking, and effective sales management.

You will oversee onboarding quality, handle escalations, and monitor risk and regulatory adherence while building productive alliances in the market.

Responsibilities

• Drive credit card acquisition through direct sales channels.
• Achieve monthly, quarterly, and annual sales targets for the team.
• Monitor daily sales productivity and conversion ratios.
• Develop strategies to increase market penetration and customer acquisition.
• Identify new business opportunities and alliances within assigned territories.
• Recruit, train, coach, and mentor sales executives.
• Conduct daily sales reviews and performance discussions.
• Set clear KPIs and monitor team performance against targets.
• Motivate team members through regular engagement and recognition initiatives.
• Manage attendance, field activity, and productivity of the team.
• Ensure a superior customer onboarding experience.
• Handle escalations and resolve customer concerns effectively.
• Monitor quality of applications submitted by the sales team.
• Ensure adherence to KYC, regulatory requirements, and internal policies.
• Maintain high-quality standards and minimize rejected applications.
• Conduct regular checks to prevent fraud and mis-selling.
• Prepare daily, weekly, and monthly sales reports.
• Track key metrics including sourced applications, approvals, disbursements, and productivity.
• Provide insights and action plans to improve team performance

Job description

Job Description:

Grade-E0

Role – Team Leader Credit cards

Job Purpose

To lead, motivate, and manage a team of Credit Card Sales Executives to achieve assigned business targets while ensuring compliance with bank policies, quality standards, and customer service guidelines.

Key Responsibilities

Sales & Business Development

• Drive credit card acquisition through direct sales channels.
• Achieve monthly, quarterly, and annual sales targets for the team.
• Monitor daily sales productivity and conversion ratios.
• Develop strategies to increase market penetration and customer acquisition.
• Identify new business opportunities and alliances within assigned territories.

Team Management

• Recruit, train, coach, and mentor sales executives.
• Conduct daily sales reviews and performance discussions.
• Set clear KPIs and monitor team performance against targets.
• Motivate team members through regular engagement and recognition initiatives.
• Manage attendance, field activity, and productivity of the team.

Customer Acquisition & Relationship Management

• Ensure a superior customer onboarding experience.
• Handle escalations and resolve customer concerns effectively.
• Monitor quality of applications submitted by the sales team.

Compliance & Risk Management

• Ensure adherence to KYC, regulatory requirements, and internal policies.
• Maintain high-quality standards and minimize rejected applications.
• Conduct regular checks to prevent fraud and mis-selling.

Reporting & MIS

• Prepare daily, weekly, and monthly sales reports.
• Track key metrics including sourced applications, approvals, disbursements, and productivity.
• Provide insights and action plans to improve team performance