Trade Services Specialist

Yes Bank Ltd.; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Yes Bank Ltd. seeks a Trade Service Specialist to manage customer-facing operations in Trade Finance and General Banking Operations (GBO) across branch-based corporate transactions.

The role emphasizes service delivery, compliance with RBI, FEMA, UCPDC, ICC, and AML/KYC norms, and operating with strong governance. Position requires 2–3 years of relevant experience, with 5–6 years preferred in Trade Finance Operations, and a focus on mitigating operational risks while delivering high-quality

Qualifications

• Bachelor Degree required.
• MBA/PG or Master’s in commerce preferable.
• 2–3 years of relevant experience required; 5–6 years preferred in Trade Finance Operations.

Responsibilities

• Manage end-to-end customer-facing operations across Trade Finance and GBO, including import/export and remittance.
• Ensure seamless service delivery across branch-based corporate and institutional transactions.
• Maintain strict adherence to RBI, FEMA, UCPDC, ICC, AML/KYC and internal compliance policies.
• Drive risk management and governance to minimize regulatory lapses and operational errors.
• Implement process improvements to enhance accuracy, reduce manual work, and optimize costs.
• Resolve escalated customer issues promptly with transparent communication.

Skills

Customer service

Operations management

Regulatory compliance

Risk management

Governance

Communication

Education

Bachelor Degree

MBA/Post Graduate

Job description

Description

The Role is accountable for managing customer-facing operations in Trade Finance and General Banking Operations (GBO), ensuring seamless service delivery across all branch-based corporate and institutional transactions. This role oversees the execution of import, export, remittance, guarantees, letters of credit, account opening, cash management services, and other branch-led corporate service

The Role is accountable for managing customer-facing operations in Trade Finance and General Banking Operations (GBO), ensuring seamless service delivery across all branch-based corporate and institutional transactions. This role oversees the execution of import, export, remittance, guarantees, letters of credit, account opening, cash management services, and other branch-led corporate service activities, while maintaining strict adherence to RBI, FEMA, UCPDC, ICC, and internal compliance policies. Positioned at the intersection of operations and relationship management, it demands strong customer engagement skills, operational expertise, and the ability to resolve service issues promptly to safeguard client trust. The role drives both service excellence and regulatory compliance. Its strategic importance lies in mitigating operational risks, enhancing client satisfaction, and strengthening the bank’s reputation as a trusted partner in corporate and trade banking. The role demands strong governance, problem-solving orientation, and a balanced focus on service excellence and compliance. By aligning customer needs with operational efficiency, the Trade Service Specialist plays a pivotal role in sustaining trust, building customer loyalty, and supporting business growth.

Responsibilities

Provide inputs into new processes and build necessary checks and controls in front end Operations for the handled products thereby ensuring that Operational targets are met without compromising on any compliances and controls.

• Establishes high standards of performance for his/her team and drives them to deliver within defined timelines with zero tolerance towards errors.
• Seamless service delivery to end customers and maintain good working relationships with Business Partners, operate in an open and transparent way and take full ownership and accountability for supporting their business.

Governs implementation of risk-related policies and processes (operational, regulatory, financial, informational, reputational and audit risks) for the department, ensuring that that these meet regulatory and internal control requirements.

• Reviews implementation of the internal control systems in line with relevant operating procedures and regulatory requirements and takes corrective action based on audit findings.

Core Responsibilities

• Manage end-to-end customer-facing operations across Trade Finance and General Banking Operations (GBO) including import, export, remittances, guarantees, letters of credit, account opening, cash management services, and clearing activities.
• Ensure seamless execution of all branch-led corporate and institutional transactions while maintaining service quality and meeting defined SLAs.
• Ensure strict adherence to RBI, FEMA, UCPDC, ICC, AML/KYC norms, and internal compliance policies.
• Maintain a zero-tolerance approach toward regulatory lapses by implementing strong control measures and timely corrective actions.
• Always ensure audit readiness and closure of regulatory and internal audit observations within stipulated timelines.
• Oversee error-free processing of high-value transactions with strong checks and controls to minimize operational risks.
• Implement process improvement, standardization, and automation initiatives to drive accuracy, reduce manual interventions, and optimize costs.
• Proactively identify potential operational risks, elevate them timely, and design mitigation strategies.
• Resolve escalated customer issues with speed and accuracy while ensuring consistent communication.
• Maintain high service quality standards, ensure continuous improvement through customer feedback analysis.
• Strengthen client trust and loyalty by ensuring transparency, responsiveness, and service excellence.

Qualifications

Bachelor Degree

• MBA/Post Graduate or Master’s degree in commerce Stream is preferable

Experience Essential: A minimum of 2-3 years of relevant experience Preferred: A minimum of 5-6 years of relevant experience in Trade Finance Operations in customer facing role and exposure to various system/application in banking space.